Unable to unpack 3DS 2011 installer

[srodden]

Hi folks, I downloaded the two files for 3DS Max tongiht. I placed both files in a folder and ran the exe. It started to extract and got most of the way, clearly into the .rar file of part 2, then when nearly done it gives the error "Some installation files are corrupt. Please donwload a fresh copy and retry the installation." I disabled my virus on-access and tried again with the same result. I downloaded both files again and get the same problem! I am running Win 7 Ultimate 64 bit. C2Duo with 4G RAM. I'm unpacking to D:\ which has 146G free. C:\ has 15G free but the TMP and TEMP variables are located to D:\TEMP so that shouldn't be a problem. Can anyone shed light on this? I've trimmed the progress report down to where it starts extracting the rar. Extracting from Autodesk_3ds_Max_2011_English_Win_32-64bit.part2.rar Extracting support\components\movies.cab Extracting x86\max\mpolygoncom18_glob.cab Extracting x64\max\mpolygoncom18_glob.cab Extracting x86\max\mpolygoncom18ENU.cab Extracting x64\max\mpolygoncom18ENU.cab Extracting x86\max\MPolygonObj18ENU.cab Extracting x64\max\MPolygonObj18ENU.cab Extracting support\DirectX\OCT2006_d3dx9_31_x64.cab Extracting support\DirectX\OCT2006_d3dx9_31_x86.cab Extracting x86\max\Odbx18Extra.cab Extracting x64\max\Odbx18Extra.cab Extracting x86\max\OdbxAsm_full18glob.cab Extracting x64\max\OdbxAsm_full18glob.cab Extracting x86\max\OdbxAuto18ENU.cab Extracting x64\max\OdbxAuto18ENU.cab Extracting x86\max\odbxauto18glob.cab Extracting x64\max\odbxauto18glob.cab Extracting x86\max\OdbxBrep18.cab Extracting x64\max\OdbxBrep18.cab Extracting x86\max\OdbxCore18glob.cab Extracting x64\max\OdbxCore18glob.cab Extracting x64\max\OdbxCore18loc.cab Extracting x86\max\OdbxCore18loc.cab Extracting support\ADSKMaterials\CM\Protei~1.cab Extracting support\Partners\Composite\runtime.cab Extracting support\Partners\Composite\x64\runtime.cab CRC failed in support\Partners\Composite\x64\runtime.cab Extracting x86\max\TranslatorsCommon.cab Extracting x64\max\TranslatorsCommon.cab Extracting x64\max\TranslatorsCommonLoc.cab Extracting x86\max\TranslatorsCommonLoc.cab Extracting support\components\vlt10_32.cab Extracting support\components\vlt10_64.cab Extracting support\components\vlt9_32.cab Extracting support\components\vlt9_64.cab Extracting support\aal\AAL.chm Extracting NETVerifier\Netfx20TestApplication.exe.config Extracting CER\client.css Extracting support\aal\adpm_adpm.ico Extracting max.ico Extracting SetupRes\max.ico Extracting support\nlm\NLM.ico Extracting Microsoft.VC90.CRT.manifest Extracting Microsoft.VC90.MFC.manifest Extracting ProdDep_UserDep.mc3 Extracting ProdDep_UserInd.mc3 Extracting ProdInd_UserDep.mc3 Extracting ProdInd_UserInd.mc3 Extracting mapfile.mlm Extracting x86\max\3dsMax2011_32-bit.msi Extracting x64\max\3dsMax2011_64-bit.msi Extracting support\aal\AAL.msi Extracting support\Partners\Archvision\AcmInstaller.msi Extracting support\backburner\backburner.msi Extracting support\backburner\IPv6\backburner\backburner.msi Extracting support\IPv6\backburner\backburner.msi Extracting support\backburner\2011\backburner.msi Extracting support\ADSKMaterials\ILL\BaseImageLibrary.msi Extracting support\Partners\CityScape\CityScape1_8_0.msi Extracting support\components\Components_3dsMax2011_32-bit.msi Extracting support\components\Components_3dsMax2011_64-bit.msi Extracting support\Partners\Composite\x64\Composite 2011.msi Extracting support\Partners\Composite\Composite 2011.msi Extracting SetupRes\eval.msi Extracting support\SAMreport-Lite\Java 2 Runtime Environment, SE v1.4.2_04.msi Extracting support\Partners\Archvision\max2011_32bit.msi Extracting support\Partners\Archvision\max2011_64bit.msi Extracting support\Partners\Archvision\max2011Design_32bit.msi Extracting support\Partners\Archvision\max2011Design_64bit.msi Extracting support\ADSKMaterials\ILM\MediumImageLibrary.msi Extracting support\msxml\msxml6.msi Extracting support\msxml\msxml6_x64.msi Extracting support\nlm\NLM.msi Extracting support\ADSKMaterials\CM\ProteinMaterials.msi Extracting support\SDK\SDK_3dsMax2011.msi Extracting support\Partners\TurboSquid\TurboSquid Tentacles 3dsMax 2011 32-bit v4.0.19.msi Extracting support\Partners\TurboSquid\TurboSquid Tentacles 3dsMax 2011 64-bit v4.0.19.msi Extracting support\SDK\VSSDKHelp_3dsMax2011.msi Extracting support\ADSKMaterials\CM\ProteinMaterialsSP1.msp Extracting SetupRes\deploy.mst Extracting SetupRes\gpo.mst Extracting msi\Windows6.0-KB942288-v2-ia64.msu Extracting msi\Windows6.0-KB942288-v2-x64.msu Extracting msi\Windows6.0-KB942288-v2-x86.msu Extracting support\backburner\IPv6\backburner\Backburner_2008 2_(IPv6Only)_Readme.pdf Extracting support\IPv6\backburner\Backburner_2008 2_(IPv6Only)_Readme.pdf Extracting en-US\Docs\Install_3ds_Max.pdf Extracting en-US\Docs\Licensing_3ds_Max.pdf Extracting en-US\Docs\Samlite_ug.pdf Extracting 3dsMaxConfig.pit Extracting x64\max\3dsMaxConfig.pit Extracting x86\max\3dsMaxConfig.pit Extracting upiconfig.xml Extracting x86\max\UPI\upiconfig.xml Extracting x64\max\UPI\upiconfig.xml Extracting SetupRes\3dsMax_install_logo.gif Extracting SetupRes\adsklogo.gif Extracting CER\img\Autodesk_logo_blue_TY.gif Extracting CER\img\connecting.gif Extracting en-US\SetupRes\InfoLink\Images\Dot.gif Extracting en-US\SetupRes\InfoLink\Images\Failed.gif Extracting en-US\SetupRes\InfoLink\Images\info.gif Extracting en-US\SetupRes\InfoLink\Images\Install.gif Extracting en-US\SetupRes\InfoLink\Images\Installed.gif Extracting en-US\SetupRes\InfoLink\Images\InstallFailed.gif Extracting en-US\SetupRes\InfoLink\Images\Installing.gif Extracting en-US\SetupRes\InfoLink\Images\InstallSucceeded.gif Extracting en-US\SetupRes\InfoLink\Images\SuccessCheckMark.gif Extracting en-US\SetupRes\InfoLink\Images\Uninstalled.gif Extracting en-US\SetupRes\InfoLink\Images\Uninstalling.gif Extracting support\backburner\IPv6\backburner\eula Extracting support\backburner\IPv6\backburner Extracting support\backburner\2011\EULA Extracting support\IPv6\backburner\eula Extracting en-US\SetupRes\InfoLink\Images Extracting en-US\SetupRes\Infotainment\Images Extracting en-US\SetupRes\Infotainment\MAX Extracting support\Partners\Composite\x64 Extracting support\VCRedist\2005 Extracting support\VCRedist\2008 Extracting support\backburner\2011 Extracting support\Partners\Archvision Extracting support\IPv6\backburner Extracting support\Partners\Bionatics Extracting support\Partners\CityScape Extracting support\ADSKMaterials\CM Extracting support\Partners\Composite Extracting support\Partners\CraftAnimations Extracting support\backburner\EULA Extracting support\ADSKMaterials\ILL Extracting support\ADSKMaterials\ILM Extracting en-US\SetupRes\InfoLink Extracting en-US\SetupRes\Infotainment Extracting support\backburner\IPv6 Extracting support\Partners\Okino Extracting support\Partners\TurboSquid Extracting x64\max\UPI Extracting x86\max\UPI Extracting support\aal Extracting support\ADSKMaterials Extracting support\backburner Extracting en-US\CER Extracting support\components Extracting support\DirectX Extracting en-US\Docs Extracting support\dotnetfx Extracting support\FBX Extracting CER\img Extracting support\IPv6 Extracting x64\max Extracting x86\max Extracting support\msxml Extracting support\nlm Extracting support\Partners Extracting support\SAMreport-Lite Extracting support\SDK Extracting en-US\SetupRes Extracting support\VCRedist Extracting CER Extracting en-US Extracting eula Extracting msi Extracting NETVerifier Extracting NLSDL Extracting SetupRes Extracting support Extracting x64 Extracting x86 ** errors at this point **

[DouglasLauritsen]

Review this thread then try an alternative application or computer for download.

If it continues to fail can you provide a screen shot of the extraction dialog box with its error?

[srodden]

Hi Doug,

I've downloaded twice now, using the DownThemAll addon for Firefox. The download completes without errors and all files but one extract OK.

The same file, Autodesk_3ds_Max_2011_English_Win_32-64bit.part1.exe\support\Partners\Composite\x64\runtime.cab appears to be the one at fault.  I have tried extracting by running the .exe or by opening the .exe with 7z. 7z reports as follows: "CRC failed in 'support\Partners\Composite\x64\runtime.cab'. File is broken."

Cheers,

Sean

[DouglasLauritsen]

It sounds like the Firefox extension might be part of the problem. Many have posted screen shots of the WinRAR executable displaying a CRC error. The solution has always been to get a good download. Try the built in Download Manager in Firefox, Internet Explorer 8, another computer, or from another location such as at home. Then double-click on the WinRAR self extracting executable when you have downloaded all parts.

I’d recommend not trying to extract the WinRAR self extracting executable and additional archives with an alternative application. I just tried this with 7-Zip on the Max archives I downloaded from the Subscription Center and Installed Max from. When extracting with 7-Zip I received several errors. It extracts properly and installs when I let WinRAR do the extraction by launching the executable.

[srodden]

Good thing I have plenty of download allowance this month... downloading 3GB again without using the accelerator. Will let you know. Thanks for the rapid replies.

[srodden]

OK, downloaded using FF's native downloader. Exactly the same problem. Tried on 2 different computers.

This is the third time I've downloaded a 3GB file. Can't say I'm keen to download it a 4th time when it appears to be a problem with the source file.

[TravisNave]

Try using Internet Explorer 8.  The issue is unlikely to do with the source file or it would be affecting everybody who is downloading the file.  What kind of network are you downloading from?  You might also ensure that you don't have a separate download manager, accelerator, or an on-access virus scanner running, as it can corrupt a large download like this. 

[srodden]

I have ADSL 2+ with 1.7 MB/s download speed. My local LAN is gigabit with TPLink router and switch. I have no problems downloading other large files (linux ISOs, various applications etc).

I have Sophos AV which is very clear when it touches a file and it's not saying anything. I did actually turn it off as a test and it didn't change anything.

I am reluctant to believe it's something local because despite having downloaded 3 times, it's consistently the same file that cannot be extracted whether I use the self-extracting exe or 7z. Perhaps the image has been updated and I'm the first to notice the problem?

I generally avoid Internet Exploder because it's a piece of junk but in the interest of completeness, I will download once more. Back in 30 mins...

[srodden]

Downloaded with MSIE, no download accelerator. Same problem.

[TravisNave]

That's absolutely ridiculous.  😄 

At what point do you just throw your arms in the air? 

[srodden]

Agreed 🙂 I've now used 16GB of my 70GB for the month so I'm not keen to try downloading again until someone at Autodesk does a download test of the file at http://studentsdownload.autodesk.com/ef/47549/273/3794273/Autodesk_3ds_Max_2011_English_Win_32-64bit... and verifies the problem.

[DouglasLauritsen]

Oh, you are with the Student Community. The Download methodologies for the Student Community are much different than those for Subscription Center. The composition of the files is still WinRAR archives and self extracting executables. In this forum you are going to get responses specific to the Subscription Center. I’d make two suggestions at this point:

1. Log into the Student Community and go to the FAQ section. If you don’t find the information you need there is a link on this FAZ to the forums. This page also has a three tabs for FAQs, Ask a Question, and Answer a Question.

2. The Student community offers this advice in the FAQ:

Our download files are very large. On a typical system setup, downloading the applications will take approximately 1 to 3 hours. The length of the download time is dependent on many factors such as internet speed, computer speed, site traffic. We highly recommend that you use broadband or better to optimize the download experience.

You have the option to install the software using any DVD copy – remember that you will need to activate your student license with a serial number obtained from the community. Your serial information is available in the "My Downloads" tab in your Education Community profile. You may request a DVD copy through the Autodesk Product Trial Center.

You might consider ordering the trial media.

I have logged into the Student Community and am currently downloading the Max files. I am unfamiliar with this process as I do not generally work with Support for the Student Community. I notice that the Student Community uses a special download manager and all downloading is done inside the browser page which includes Serial Number, Product Key and links to the downloaded files when complete. I’ll try them out when this is done and report back here.

[DouglasLauritsen]

When the download completed the Browser brought up a dialog box asking me if I wanted to run the executable. After clicking the affirmative to that dialog box the WinRAR executable started. Clicking the Install button extracted the two files to the default location (C:\Autodesk\Autodesk_3ds_Max_Design_2011_English_Win_32-64bit) and when complete launched the Max installer.

I have also looked at this download page in more detail and see there is a link that expands the page to provide direct links to the two downloads.

Within the FAQ there are links to this forum for Installation and Licensing support. This forum can help with support for Installation and Licensing but since the community here is mostly made up of non-Student users download support is provided within the Student Community.

I think considering the time and bandwidth that you have invested in this the best approach is to request a Trial media then use the Serial Number and Product ID provided by the Student Community. A local Reseller may have a copy of this Trial media on hand.

[prayag_7773]

Hi Doug Please help me

I am Prayag. I have downloaded the file 3ds max 2011(Students pack) of 3.6 GB from autodesk and it contains only part1. While extracting it is asking for part2.rar which was not in the 3.6 GB downloaded file. What should i do? Please be kind to help me to have that part2 file.

Pls help me!

[eediz]

hi.. did you find the part 2 file?.. I have just downloaded the 2011 versions of 3ds max and couldn't find the file!