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*Expert Elite*
LisaDrago
Posts: 1,361
Registered: ‎05-08-2009
Message 1 of 6 (226 Views)
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Unable to un-install BDS Premium

226 Views, 5 Replies
03-22-2013 11:53 AM

I have a client who is unable to un-install the BDS Premium 2013 - specifically Revit.

He says it gets about half way done and it hangs... It never finishes.

 

What can be doing this and how can he get it off his system to re-install it?

 

LD


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You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
*Expert Elite*
TravisNave
Posts: 9,927
Registered: ‎01-14-2005
Message 2 of 6 (216 Views)

Re: Unable to un-install BDS Premium

03-22-2013 12:28 PM in reply to: LisaDrago

Lisa,

 

He'll probably have to uninstall it manually.

 

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

If you are really desperate, consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

 

Use that at your own risk.  It is no longer supported. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
LisaDrago
Posts: 1,361
Registered: ‎05-08-2009
Message 3 of 6 (204 Views)

Re: Unable to un-install BDS Premium

03-22-2013 01:06 PM in reply to: TravisNave

Okay - we had done the Microsoft fix-it - that did not help..

Just ran through the other Microsoft uninstaller... He is going to restart his computer and try to reinstall the software...

It is so off - the software is not on his machine but it says it is...

I checked myself...

 

I have opened a support ticket with autodesk... I'll post what we do...

 


If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
*Expert Elite*
TravisNave
Posts: 9,927
Registered: ‎01-14-2005
Message 4 of 6 (199 Views)

Re: Unable to un-install BDS Premium

03-22-2013 01:42 PM in reply to: LisaDrago

Yeah the MSICUU2.exe should take care of that problem.  But its side-effect is a possible nasty 1406 registry error on reinstall.  Been down that road many times.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
LisaDrago
Posts: 1,361
Registered: ‎05-08-2009
Message 5 of 6 (155 Views)

Re: Unable to un-install BDS Premium

03-25-2013 05:37 AM in reply to: TravisNave

We were able to use one of the utilities you posted to get everything un-installed and then were able to get it installed again, open and working.

 

Thank you all for your assistance!

LD


If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
*Expert Elite*
TravisNave
Posts: 9,927
Registered: ‎01-14-2005
Message 6 of 6 (147 Views)

Re: Unable to un-install BDS Premium

03-25-2013 09:03 AM in reply to: LisaDrago

Excellent!  See you in May!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

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