I have a client who is unable to un-install the BDS Premium 2013 - specifically Revit.
He says it gets about half way done and it hangs... It never finishes.
What can be doing this and how can he get it off his system to re-install it?
Solved! Go to Solution.
He'll probably have to uninstall it manually.
To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:
For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:
If you are really desperate, consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:
Use that at your own risk. It is no longer supported.
Okay - we had done the Microsoft fix-it - that did not help..
Just ran through the other Microsoft uninstaller... He is going to restart his computer and try to reinstall the software...
It is so off - the software is not on his machine but it says it is...
I checked myself...
I have opened a support ticket with autodesk... I'll post what we do...
Yeah the MSICUU2.exe should take care of that problem. But its side-effect is a possible nasty 1406 registry error on reinstall. Been down that road many times.
We were able to use one of the utilities you posted to get everything un-installed and then were able to get it installed again, open and working.
Thank you all for your assistance!
Excellent! See you in May!
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