Installation & Licensing

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kishida
Posts: 1
Registered: ‎07-15-2013
Message 1 of 3 (1,977 Views)

Unable to register Autodesk 2014. Error 123.

1977 Views, 2 Replies
07-15-2013 12:28 PM

When trying to activate the license for Autodesk Infrastructure Design Suite Ultimate 2014, I recieve Error 123 ("The serial number you entered is not valid for the product you are trying to activate. Try again"). I've checked multiple times that this is the correct product serial number. In addition, I have tried getting the .lic file from the other registration route and using that to register but I have been unsuccessful so far.

 

Thank you

 

 

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 2 of 3 (1,972 Views)

Re: Unable to register Autodesk 2014. Error 123.

07-15-2013 12:38 PM in reply to: kishida

You can use the online method to activate your license here:

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Or you can can call Autodesk Product Registration and Authorization:

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

Active Member
byousif
Posts: 6
Registered: ‎07-30-2013
Message 3 of 3 (879 Views)

Re: Unable to register Autodesk 2014. Error 123.

03-05-2014 03:56 PM in reply to: kishida
You installed the product to work in a manner different than what your license type is. In other words, your serial number is for a network license, but you installed as a standalone. This leads to being unable to activate, and error 123.
Now the fix is to uninstall and reinstall.

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