Installation & Licensing

Reply
Active Member
ccti-reg
Posts: 10
Registered: ‎06-20-2011
Message 1 of 5 (17,172 Views)

Unable to install/uninstall autocad 2013

17172 Views, 4 Replies
08-07-2012 01:19 PM

Hello,

 

I have a computer that had Autocad 2013 trial installed on it. I uninstalled it and install the network licence version on it that we have from our Autodesk Education Master Suite. The installation failed. I proceed to uninstall, the uninstall says everything was deleted.

 

I the start the installation of 2013 for master suite, it says it's already installed. I look into add/remove, no autodesk product. I go into program files folder (windows vista ultime x86), there's an autodesk folder but no autocad in it (or anywhere else). I then choose to follow the uninstall procedure, deleting all files in temp, autodesk folder in appdata local/roaming, delete registry key... I launch the install, it still says it's already installed.

 

I then proceed to use the "Uninstall Tool for autocad Design Suite Uninstall Tool" (a bit redundant name). It show me I have autocad 2013 english installed and Autodesk Content Service. I select "uninstall". The result is autodesk content service successfull but Autocad 2013 english failed.

 

Now, what do I do?

 

Thanks

*Expert Elite*
TravisNave
Posts: 10,004
Registered: ‎01-14-2005
Message 2 of 5 (17,170 Views)

Re: Unable to install/uninstall autocad 2013

08-07-2012 01:23 PM in reply to: ccti-reg

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
ccti-reg
Posts: 10
Registered: ‎06-20-2011
Message 3 of 5 (17,164 Views)

Re: Unable to install/uninstall autocad 2013

08-07-2012 02:05 PM in reply to: ccti-reg

Fixit doesn't run (stop with error message).

 

The link for the uninstall is exactly what I said I followed.

 

The other program doesn't list any autodesk product.

 

I had to manually find each autodesk/autocad registry key, including the classes, root install and such, and delete it one by one. There's a lot of them. Then, I was able to at least select Autocad 2013 for installation. I'll see tomorow if any error were made.

Active Member
ccti-reg
Posts: 10
Registered: ‎06-20-2011
Message 4 of 5 (17,124 Views)

Re: Unable to install/uninstall autocad 2013

08-08-2012 08:20 AM in reply to: ccti-reg

Well, it worked until it tried to install the service "Autodesk Content Service". I forgot to do sc delete "autodesk content service", then I was able to proceed and have everything installed fine and working.

 

A real autodesk cleanup tool would be nice, one that doesn't depend on working uninstall software and that simply delete all autodesk related registry key, file and services, like I did by myself.

New Member
flintov
Posts: 1
Registered: ‎04-19-2014
Message 5 of 5 (1,442 Views)

Re: Unable to install/uninstall autocad 2013

04-19-2014 11:37 AM in reply to: ccti-reg
 

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube