Installation & Licensing

Posts: 4
Registered: ‎06-27-2012
Message 1 of 3 (1,034 Views)
Accepted Solution

Unable to install. (says i installed already)

1034 Views, 2 Replies
06-27-2012 06:09 AM

I starting have maya 2012 , and i decided to downlaod 2013 to see if i can open .ma files. Cause somehow i cannot open .ma files from my fren , only .mb. So i downloaded 2013 to see if it will solve my problem. So i downloaded the free trial version to test it out . I found out it is able to open .ma files . 


So i decided to uninstall both maya 2012 and 2013 and reinstall 2013 to have a fresh copy . however uninstall 2013 halfway i found out it was not moving , so i ended the process , and i deleted all the maya programs files. 


Now i redownloaded the installer and tried to install . it says that maya 2013 is installed already , and i cannot install it . I have check Control panel> programs and features , and see if there is maya still there . And there is none. 


Any solution? tried multiple times in installing , and Restarted computer too. 

*Expert Elite*
Posts: 10,000
Registered: ‎01-14-2005
Message 2 of 3 (1,027 Views)

Re: Unable to install. (says i installed already)

06-27-2012 08:23 AM in reply to: qoo2345

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
Posts: 1
Registered: ‎10-28-2012
Message 3 of 3 (900 Views)

Re: Unable to install. (says i installed already)

10-28-2012 07:17 PM in reply to: TravisNave

Thank you "guru", you saved my life today with microsoft fix tool!!!


With it, I could removed the old installation and setup a new.


Thank you

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