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    New Member
    vyoralm
    Posts: 2
    Registered: ‎11-07-2011

    Unable to instal ACAD 2012 - Internal Error 2738

    3409 Views, 4 Replies
    11-07-2011 05:18 AM

    Hi all :smileyhappy:

     

    I can't instal ACAD 2012 - instal stopped with internal error 2738.

     

    I try this http://forums.autodesk.com/t5/Installation-Licensing/Unable-to-Install-ACAD-2012/td-p/2971196 and this http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7289987&linkID=9243099 but without effect :smileysad:

     

    Pleas, check ma instal report and try help...

     

    Thx :smileyhappy:

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    Product Support
    INACTIVE_Timmy.DeAustria
    Posts: 72
    Registered: ‎10-04-2011

    Re: Unable to instal ACAD 2012 - Internal Error 2738

    11-07-2011 06:33 AM in reply to: vyoralm

    Try installing .NET Framework 4.0 manually before running setup again.

     

    Here is a link to the download for the Microsoft .NET Framework 4.0:

     

    For Standalone
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7

     

    For Web Installer
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17851

     

    Good luck!!!



    Timmy De Austria
    Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:
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    New Member
    vyoralm
    Posts: 2
    Registered: ‎11-07-2011

    Re: Unable to instal ACAD 2012 - Internal Error 2738

    11-07-2011 12:25 PM in reply to: INACTIVE_Timmy.DeAustria

    Thx for your tip :smileyhappy:

     

    But this step was without effect :smileysad:

     

    Have you any idea, please?

     

    Last setup log

    2011/11/7:21:05:57	Martin Vyoral	VYOSEK_NTB	=== Setup started on VYOSEK_NTB by Martin Vyoral ===
    2011/11/7:21:05:57	Martin Vyoral	VYOSEK_NTB	Launch 
    2011/11/7:21:07:25	Martin Vyoral	VYOSEK_NTB	=== Setup ended ===
    
    2011/11/7:21:05:58	Martin Vyoral	VYOSEK_NTB	=== Setup started on VYOSEK_NTB by Martin Vyoral ===
    2011/11/7:21:05:58	Martin Vyoral	VYOSEK_NTB	Launch 
    2011/11/7:21:07:27	Martin Vyoral	VYOSEK_NTB	PageOpen	LaunchDialog		
    2011/11/7:21:08:01	Martin Vyoral	VYOSEK_NTB	PageOpen	LicenseDialog		
    2011/11/7:21:09:27	Martin Vyoral	VYOSEK_NTB	PageOpen	ProductInfoDialog		
    2011/11/7:21:09:46	Martin Vyoral	VYOSEK_NTB	PageOpen	ProductSelectionDialog2		
    2011/11/7:21:09:53	Martin Vyoral	VYOSEK_NTB	PageOpen	FullProgressDialog		
    2011/11/7:21:09:53	Martin Vyoral	VYOSEK_NTB	Installing .NET Framework Runtime 4.0 Language Pack: C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40LP_Full_x86_x64_1029.exe /q
    2011/11/7:21:11:41	Martin Vyoral	VYOSEK_NTB	Install	.NET Framework Runtime 4.0 Language Pack	Succeeded	
    2011/11/7:21:11:41	Martin Vyoral	VYOSEK_NTB	Installing DirectX Runtime: C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
    2011/11/7:21:12:42	Martin Vyoral	VYOSEK_NTB	Install	DirectX Runtime	Succeeded	
    2011/11/7:21:12:42	Martin Vyoral	VYOSEK_NTB	Installing FaroSDK:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
    
     2011/11/7:21:13:02	Martin Vyoral	VYOSEK_NTB	Install	FaroSDK	Succeeded	
    2011/11/7:21:13:02	Martin Vyoral	VYOSEK_NTB	Installing Autodesk Material Library 2012:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
    
     2011/11/7:21:13:29	Martin Vyoral	VYOSEK_NTB	Install	Autodesk Material Library 2012	Succeeded	
    2011/11/7:21:13:29	Martin Vyoral	VYOSEK_NTB	Installing Autodesk Material Library 2012 - Low Resolution:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
    
     2011/11/7:21:14:07	Martin Vyoral	VYOSEK_NTB	Install	Autodesk Material Library 2012 - Low Resolution	Succeeded	
    2011/11/7:21:14:07	Martin Vyoral	VYOSEK_NTB	Installing AutoCAD® 2012:  TRANSFORMS="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\x64\cs-cz\acad\acad.mst;C:\Users\MARTIN~1\AppData\Local\Temp\_AIA738.tmp\x64\acad\acad-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2012 - Czech\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
    
     2011/11/7:21:22:16	Martin Vyoral	VYOSEK_NTB	Install	AutoCAD® 2012	Failed	Installation aborted, Result=1603
    2011/11/7:21:23:26	Martin Vyoral	VYOSEK_NTB	Rollback	Autodesk Material Library 2012 - Low Resolution	Succeeded	
    2011/11/7:21:23:59	Martin Vyoral	VYOSEK_NTB	Rollback	Autodesk Material Library 2012	Succeeded	
    2011/11/7:21:24:05	Martin Vyoral	VYOSEK_NTB	Rollback	FaroSDK	Succeeded	
    2011/11/7:21:24:05	Martin Vyoral	VYOSEK_NTB	Rollback	DirectX Runtime	Failed	Failure is ignored, Result=1619
    2011/11/7:21:24:05	Martin Vyoral	VYOSEK_NTB	Rollback	.NET Framework Runtime 4.0 Language Pack	Failed	Installation aborted, 

     

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    Active Member
    Osi_turk
    Posts: 6
    Registered: ‎12-08-2011

    Re: Unable to instal ACAD 2012 - Internal Error 2738

    12-08-2011 08:05 PM in reply to: vyoralm

    Hello everyone. i know this problem and solution too ))) please fallow this steps.

    first of all you have to delete the relevant registry entries and re-register the DLL.
    Please make sure you back up the registry/system before you make any changes to the registry (how u can look at from microsft official site)
    To delete the registry, please run following commands with elevated privileges

    On Windows 7/64 bit System
    1-) reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
    2-) reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
    u must delete both

    optional if you have 32 bit win7
    On Windows 7 32 bit
    reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f


    To Re-register the DLL please run following commands with elevated privileges
    make copy+paste one by one
    On Windows 7 64 bit System
    c:\windows\syswow64\regsvr32 vbscript.dll
    c:\windows\system32\regsvr32 vbscript.dll

    On Windows 7 32 bit (optional for 32 bit win7)
    c:\windows\system32\regsvr32 vbscript.dll

    this step is so important. if u want to solve then you have to trust me. If you had McAfee Antivirus in the past (even if you have unistalled it might leave some trace)
    please use this tool to remove it completly.
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    now intsall again. it will work, be sure )))) if you had activation problem after install then write me again. i know that slotion too...
    Best Regard
    Osman from Turkey

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    New Member
    Posts: 1
    Registered: ‎09-29-2012

    Re: Unable to instal ACAD 2012 - Internal Error 2738

    09-29-2012 05:54 AM in reply to: vyoralm

    Thanks a lot. It works for autocad 13 also.

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