Moving acadlt 2013 to a new PC. Licence export fails with the error: "the serial number you entered is not valid (1)". I've checked the serial no & product key in the "about" / "product details" screens and they seem to match the data in the licence export window.
Help appreciated please!
Solved! Go to Solution.
Solved by gary. Go to Solution.
Hi Dean
We only have one autodesk product.
I did get an offer to upgrade to LT 2014 ages ago, but i don't think i upgraded. There was a new serial number & prod key in the upgrade email.
Thanks
Thanks for the help Dean
Have already installed on new PC but can't proceed past the entry of serial number. How can i get the attention of an Autodesk staffer?
Cheers, Gary