Moving acadlt 2013 to a new PC. Licence export fails with the error: "the serial number you entered is not valid (1)". I've checked the serial no & product key in the "about" / "product details" screens and they seem to match the data in the licence export window.
Help appreciated please!
Solved! Go to Solution.
We only have one autodesk product.
I did get an offer to upgrade to LT 2014 ages ago, but i don't think i upgraded. There was a new serial number & prod key in the upgrade email.
Thanks for the help Dean
Have already installed on new PC but can't proceed past the entry of serial number. How can i get the attention of an Autodesk staffer?
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