Installation & Licensing

New Member
Posts: 1
Registered: ‎07-03-2013
Message 1 of 2 (262 Views)

Unable to download newly purchased 3ds Max 2014

262 Views, 1 Replies
07-03-2013 07:31 PM

My company has purchased 3ds Max 2014 online and has received a product SKU via email.


I cannot use this to unlock my 30 day trial which has now run out because it asks for serial number and product key.


I also cannot re-download the program from the order history page because each time I click the file to download, nothing happens. It will say "Waiting" briefly and says "0/?" below the bar. Almost immediately afterwards, the small "pause" button changes back to a "play" button (i.e. the 'download' has paused).


I have sent a request to customer service for help but have not had a reply. I'd really like to sort this problem out asap, since I need it for work. What should I do?


Thanks in advance.

Customer Service
Posts: 666
Registered: ‎06-06-2011
Message 2 of 2 (248 Views)

Re: Unable to download newly purchased 3ds Max 2014

07-03-2013 08:46 PM in reply to: bethross

Hi bethross,


My apologies for any inconvenience caused.


To download your software, you can visit, Matt, our Virtual Agent. Once on the page, click on "Downloading New/Updated Products."


For the Serial Number information, please reply back to me via Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the following:

             - Order Number

             - Email Address

Joane Bonghanoy

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