Installation & Licensing

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New Member
Posts: 2
Registered: ‎11-22-2012
Message 11 of 36 (271 Views)

Re: Unable to activate account

11-22-2012 12:31 AM in reply to: joane.bonghanoy

Hello, 

 

I have the same problem as Derek. Please help.

 

Lee

New Member
Posts: 1
Registered: ‎11-22-2012
Message 12 of 36 (270 Views)

Re: Unable to activate account

11-22-2012 01:02 AM in reply to: kanger14

Hi. 
I have also issues with activating my account. 
The link that is sent for the activation of my account. I can't open the link.

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 13 of 36 (266 Views)

Re: Unable to activate account

11-22-2012 01:35 AM in reply to: mto5002

Hi mto5002,

 

I've manually activated your account, you should be able to access the Student Community.

 

Let me know if it's not working.

 

Thanks! 



Celine Manca
New Member
Posts: 2
Registered: ‎11-22-2012
Message 14 of 36 (260 Views)

Re: Unable to activate account

11-22-2012 01:42 AM in reply to: celine.manca

Hi,

 

I still have the same problem, please help

New Member
Posts: 1
Registered: ‎11-22-2012
Message 15 of 36 (253 Views)

Re: Unable to activate account

11-22-2012 03:06 AM in reply to: ph_lkl

Hey,

 

Same problem as mentioned above. The activation-link only sends me to a blank page. Can someone activate my acoount manually? Thank you.

New Member
Posts: 1
Registered: ‎11-22-2012
Message 16 of 36 (250 Views)

Re: Unable to activate account

11-22-2012 03:14 AM in reply to: kanger14

I have the same problem.. Can you activate my account please? thanks 

Community Manager
camilo.lemos
Posts: 799
Registered: ‎09-28-2011
Message 17 of 36 (246 Views)

Re: Unable to activate account

11-22-2012 03:33 AM in reply to: y152367

Hi everyone,

 

We are currently investigating an issue that is preventing us from manually activating student accounts.


We apologize for the inconvenience and will keep you posted via this post.

Thank you for your patience and understanding.



Camilo Lemos
New Member
Posts: 1
Registered: ‎11-22-2012
Message 18 of 36 (234 Views)

Re: Unable to activate account

11-22-2012 06:02 AM in reply to: celine.manca

dear Celine,

 

I'm having trouble activating my account too. Would you try to activate it manually for me? thank you in advance.

J.

Member
Posts: 5
Registered: ‎11-22-2012
Message 19 of 36 (226 Views)

Re: Unable to activate account

11-22-2012 06:26 AM in reply to: kanger14

I have the same problem would really appreciate some help:smileyvery-happy:

 

// sali

Community Manager
camilo.lemos
Posts: 799
Registered: ‎09-28-2011
Message 20 of 36 (215 Views)

Re: Unable to activate account

11-22-2012 09:57 AM in reply to: kosa09bb

Hi kosa09bb, animatieboys69, y152367, martin.koleda and ph_lkl.

 

The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.

 

You should now be able to access the Education Community and all of its benefits.



Camilo Lemos

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