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    New Member
    Posts: 2
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 12:31 AM in reply to: joane.bonghanoy

    Hello, 

     

    I have the same problem as Derek. Please help.

     

    Lee

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    New Member
    Posts: 1
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 01:02 AM in reply to: kanger14

    Hi. 
    I have also issues with activating my account. 
    The link that is sent for the activation of my account. I can't open the link.

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    Customer Service
    celine.manca
    Posts: 108
    Registered: ‎03-14-2011

    Re: Unable to activate account

    11-22-2012 01:35 AM in reply to: mto5002

    Hi mto5002,

     

    I've manually activated your account, you should be able to access the Student Community.

     

    Let me know if it's not working.

     

    Thanks! 



    Celine Manca
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 2
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 01:42 AM in reply to: celine.manca

    Hi,

     

    I still have the same problem, please help

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    New Member
    Posts: 1
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 03:06 AM in reply to: ph_lkl

    Hey,

     

    Same problem as mentioned above. The activation-link only sends me to a blank page. Can someone activate my acoount manually? Thank you.

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    New Member
    Posts: 1
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 03:14 AM in reply to: kanger14

    I have the same problem.. Can you activate my account please? thanks 

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    Community Manager
    camilo.lemos
    Posts: 502
    Registered: ‎09-28-2011

    Re: Unable to activate account

    11-22-2012 03:33 AM in reply to: y152367

    Hi everyone,

     

    We are currently investigating an issue that is preventing us from manually activating student accounts.


    We apologize for the inconvenience and will keep you posted via this post.

    Thank you for your patience and understanding.



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    New Member
    Posts: 1
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 06:02 AM in reply to: celine.manca

    dear Celine,

     

    I'm having trouble activating my account too. Would you try to activate it manually for me? thank you in advance.

    J.

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    Member
    Posts: 5
    Registered: ‎11-22-2012

    Re: Unable to activate account

    11-22-2012 06:26 AM in reply to: kanger14

    I have the same problem would really appreciate some help:smileyvery-happy:

     

    // sali

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    Community Manager
    camilo.lemos
    Posts: 502
    Registered: ‎09-28-2011

    Re: Unable to activate account

    11-22-2012 09:57 AM in reply to: kosa09bb

    Hi kosa09bb, animatieboys69, y152367, martin.koleda and ph_lkl.

     

    The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.

     

    You should now be able to access the Education Community and all of its benefits.



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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