Installation & Licensing

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Active Member
kanger14
Posts: 6
Registered: ‎11-21-2011
Message 1 of 43 (804 Views)

Unable to activate account

804 Views, 42 Replies
11-21-2011 08:48 AM

I registered today and requested an activation link be sent to my email...but I recieved no email, I checked spam box and enabled my mail box to accept emails from the student com email address and requested an activation email many times, but no joy....the site advices going to problem forum and opening a ticket, but that seems to require an activated account, not sure who or how to contact anyone about this.

Community Manager
philip.s
Posts: 2,396
Registered: ‎09-27-2011
Message 2 of 43 (798 Views)

Re: Unable to activate account

11-21-2011 10:05 AM in reply to: kanger14

Hi Vicky,

 

There was an issue over the weekend and into today with the Education Community site looping users through a resend activation prompt. This has recently been resolved and you should now be able to complete the registration / account activation process. Please let me know if you're still experiencing login issues and I'll troubleshoot accordingly.



Philip Schmelzer
Active Member
kanger14
Posts: 6
Registered: ‎11-21-2011
Message 3 of 43 (795 Views)

Re: Unable to activate account

11-21-2011 10:31 AM in reply to: philip.s

it's all sorted now thanks!

New Member
Srensen
Posts: 1
Registered: ‎05-09-2012
Message 4 of 43 (750 Views)

RE: Unable to activate account

05-09-2012 05:15 PM in reply to: kanger14

Im also having this problem as Im already a member of the education community and activated my account. Its seem like its an issue on your side, can you please fix this for me as soon as possible because I need the revit program.

 

Thank you

 

Srensen

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 5 of 43 (744 Views)

Re: Unable to activate account

05-09-2012 06:44 PM in reply to: kanger14

Hi kanger14:

 

I checked on your account and will send you teh activation code via private message.

 

Thank you for your patience!

 




Arlin Bibat
New Member
hockey29mike
Posts: 1
Registered: ‎11-08-2012
Message 6 of 43 (693 Views)

Re: Unable to activate account

11-08-2012 10:04 AM in reply to: kanger14

I have not received my account activation email and I keep getting sent back to the page to resend email.

Community Manager
philip.s
Posts: 2,396
Registered: ‎09-27-2011
Message 7 of 43 (687 Views)

Re: Unable to activate account

11-08-2012 11:02 AM in reply to: hockey29mike

Hi Michael,

 

We apologize for the inconvenience, but your account has now been activated. Please feel free to let us know if you have any additional issues accessing the Education Community.



Philip Schmelzer
New Member
djsalvatore
Posts: 2
Registered: ‎11-21-2012
Message 8 of 43 (620 Views)

Re: Unable to activate account

11-21-2012 06:00 PM in reply to: philip.s

Hello,

 

I'm having similar issues, I received the activation email, clicked the link and only got a blank white window (tried with firefox and internet explorer).  Whatever I try to do on the site it redirects me to the "resend activation email" page, I tried resending it and got the same result. 

 

Thanks much,

 

Derek

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 9 of 43 (607 Views)

Re: Unable to activate account

11-21-2012 06:49 PM in reply to: djsalvatore

Hi Derek,

 

You're the second person to have come across this error. We will look further into this so we can sort it out.

 

That being said, you're account has now been activated and you should be able to log in and download a Product from the Education Community site. If you are still having issues, let us know right away.



Joane Bonghanoy
New Member
djsalvatore
Posts: 2
Registered: ‎11-21-2012
Message 10 of 43 (602 Views)

Re: Unable to activate account

11-21-2012 07:58 PM in reply to: joane.bonghanoy

Thank you very much! :smileyhappy:

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