Installation & Licensing

[#1]

I was running Infrastructure Suite 2013 and started crashing after installing and uninstalling some Antivirus demos. I have uninstalled all the applications that were installed by the suite and now when I attempt to re-install, the installer reports that Autocad 2013 and Map 2013 are already installed. I have filed a support case (CaseNo:07546800) and have followed all the recommendations provided yet I am still unable to re-install.

My first report on this issue was on 8/14/2012 (CaseNo:07539559). Thus I have been unable to use my software for close to 1 month. It seems my communications with support are not getting through so I am feeling pretty frustrated and helpless. Could someone please look in to this?

[#2]

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

[#3]

Travis,

I have followed all the instructions and tried all the utilities in the links you posted.

I've never encountered a problem like this with any software. There really needs to be a utility to address this or the product installer should be re-worked.

[#4]

Well then you're missing something registered somewhere then.  In all my years, I've never seen these not work. 

[#5]

I was hoping to have a remote session with support but I haven't been able to get one set up.

[#6]

do you have CCleaner installed?

if you do try running that

[#7]

I have run RegCleaner and REVO and others besides the utilities that were in the posted links. I haven't tried CCleaner. I've already spent a lot of time on this so I've put it into the hands of support. They need to follow through.