I was running Infrastructure Suite 2013 and started crashing after installing and uninstalling some Antivirus demos. I have uninstalled all the applications that were installed by the suite and now when I attempt to re-install, the installer reports that Autocad 2013 and Map 2013 are already installed. I have filed a support case (CaseNo:07546800) and have followed all the recommendations provided yet I am still unable to re-install.
My first report on this issue was on 8/14/2012 (CaseNo:07539559). Thus I have been unable to use my software for close to 1 month. It seems my communications with support are not getting through so I am feeling pretty frustrated and helpless. Could someone please look in to this?
To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:
For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:
For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:
I have followed all the instructions and tried all the utilities in the links you posted.
I've never encountered a problem like this with any software. There really needs to be a utility to address this or the product installer should be re-worked.
Well then you're missing something registered somewhere then. In all my years, I've never seen these not work.
I was hoping to have a remote session with support but I haven't been able to get one set up.
I have run RegCleaner and REVO and others besides the utilities that were in the posted links. I haven't tried CCleaner. I've already spent a lot of time on this so I've put it into the hands of support. They need to follow through.
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