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Unable to Install ACAD 2012

33 REPLIES 33
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Message 1 of 34
pscheu
9288 Views, 33 Replies

Unable to Install ACAD 2012

As I attempt to install a stand alone copy of ACAD 2012 for 64 bit on a single machine from the DVD disc, I get an "Internal Error 2723" message at "step 5 of 7" and the installation aborts. I do get past entering the serial number and product key, so that's not an issue. Running Vista Business 64 bit SP2. I've attached the Setup log for reference. Any insights would be appreciated. Thanks.

33 REPLIES 33
Message 21 of 34
tenkabass
in reply to: alison.gangler

Error 1722. Go down the problem attached.

 

Help me.

Message 22 of 34
shermanconstruction
in reply to: avto

I'm also having the same problem after having tried the same set of instructions. You asked for the AutoCAD 2012 Install log to be upoaded for review. Where do I find it if the product doesn't install?

Message 23 of 34

Caroline, Did you ever get a solution instruction set that worked for you? If so could you please share?

Regards,

Kevin

Message 24 of 34

Anyone know what to do? I'm at wits end with trying to install after 8 hours of reading the forums and trying numerous suggestions. My set log says:

2011/10/3:20:36:44    Kevin    KEVIN-HPDV7T    === Setup started on KEVIN-HPDV7T by Kevin ===
2011/10/3:20:36:44    Kevin    KEVIN-HPDV7T    Launch
2011/10/3:20:37:24    Kevin    KEVIN-HPDV7T    PageOpen    LaunchDialog       
2011/10/3:20:54:24    Kevin    KEVIN-HPDV7T    PageOpen    LicenseDialog       
2011/10/3:20:54:28    Kevin    KEVIN-HPDV7T    PageOpen    ProductInfoDialog       
2011/10/3:20:54:52    Kevin    KEVIN-HPDV7T    PageOpen    ProductSelectionDialog2       
2011/10/3:20:56:11    Kevin    KEVIN-HPDV7T    PageOpen    FullProgressDialog       
2011/10/3:20:56:12    Kevin    KEVIN-HPDV7T    Installing Autodesk Material Library 2012:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autocad lt 2012 backup of dvd with alt setup ini\acadlt2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/10/3:20:56:28    Kevin    KEVIN-HPDV7T    Install    Autodesk Material Library 2012    Succeeded   
2011/10/3:20:56:28    Kevin    KEVIN-HPDV7T    Installing Autodesk Material Library 2012 - Low Resolution:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autocad lt 2012 backup of dvd with alt setup ini\acadlt2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/10/3:20:56:59    Kevin    KEVIN-HPDV7T    Install    Autodesk Material Library 2012 - Low Resolution    Succeeded   
2011/10/3:20:57:00    Kevin    KEVIN-HPDV7T    Installing AutoCAD LT® 2012:  TRANSFORMS="C:\Autodesk\Autocad lt 2012 backup of dvd with alt setup ini\acadlt2012\x64\en-us\acadlt\acadlt.mst;C:\Users\Kevin\AppData\Local\Temp\_AICA3F.tmp\x64\acadlt\acadlt-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autocad lt 2012 backup of dvd with alt setup ini\acadlt2012\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD LT 2012 - English\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/10/3:21:00:32    Kevin    KEVIN-HPDV7T    Install    AutoCAD LT® 2012    Failed    Installation aborted, Result=1603
2011/10/3:21:00:48    Kevin    KEVIN-HPDV7T    Rollback    Autodesk Material Library 2012 - Low Resolution    Succeeded   
2011/10/3:21:01:08    Kevin    KEVIN-HPDV7T    Rollback    Autodesk Material Library 2012    Succeeded   

Message 25 of 34

I'm having the same issues here installing Autocad Electrical 2012. I've tried all the solutions with no luck.

 

Where is the install log located?

 

Can anyone help out?

Message 26 of 34
Lghtning4u
in reply to: Lghtning4u

Here is my install log file!

Message 27 of 34

To work around the problem I set up another Administrator user account which from I was able to install successfully. However it is very frustrating to have to switch user accounts during my work flow and multi tasking. All very odd because my regular user account is also set up as an Administrator. I was so close to just returnng the upgrade for a refund.

Message 28 of 34
RichardHarris1968
in reply to: pscheu

Don't know if anyone is monitoring this thread any more but I still can't get the AutoCAD 2012 LT upgrade to work. It should be upgading from 2007 to 2012 and I have spent many hours trying different routes with no success.

 

My Set up log is attached. We have had a computer technician try for a couple of hours but he was also baffled.

 

There seems to be lots of installation problems which I feel doesn't bode well for future use of the program.

Message 29 of 34

Have you tried this? It seems you need a clean uninstall of 2007.

 

For delete .pit file may cause other Autodesk product not work, so remove all Autodesk products(http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240697) from a Windows system to ensure a clean machine will be more time saving than to find what the problem is.

Also please see this post:http://forums.autodesk.com/t5/Installation-Licensing/AutoCAD-2011-64-bit-Installation-Problem/m-p/27...

Message 30 of 34

My understanding is that 2012 software upgrade is limited to 2009 version or later.

Message 31 of 34

Normally you can only get AutoCAD to upgrade from a few years earlier. Last Year, there was a special package available for upgrading from 2007 to 2012. We bought it about two months ago but haven't had success with the loading yet. Will be spending another coule of hours trying this afternoon.

Message 32 of 34

Just for the feedback. After several failed attempts by myself and an IT professional, We gave up and bought a new computer and started from scratch.

Message 33 of 34
sxinc
in reply to: pscheu

Hi. I'm facing the same 'Error 2738' installation problem and have tried all the suggestions mentioned in this thread but sadly to no avail.

 

I'm just wondering if you ever managed a work around on this problem and finally able to install the program.

 

Your response is much appreciated. Thanks.

 

Cheers.

Message 34 of 34
henriquemanuel
in reply to: TravisNave

TENHO NOTEBOOK DA DELL XPS 15Z. AO TENTAR INSTALAR AUTO CAD MECANICO 2012, NO FINAL TENHO A MENSAGEM INTERNAL ERROR 2738 LOW RESOLUTION. INTEL HD GRAPHICS 3000, DRIVER VERSION 8.15.10.2321, WINDOWS 7 SERV PACK 1, PROCESSOR INTEL 64 FAMILY 6, MODEL 42, STEPPING 7, PROCESSOR SPEED 2294MHZ, CORRENTE GRAPHICS 1366 BY 768. OS OUTROS AUTO CAD ARQUITETURA, APOS O INICIO, NAO CONSIGO ME REGISTRAR. A TELA FICA BRANCA. ALGUEM PODERIA ME AJUDAR ? DESDE JÁ AGRADECO.

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