Installation & Licensing

Installation & Licensing

Reply
Member
DeanRiley4741
Posts: 3
Registered: ‎07-10-2009
Message 11 of 20 (206 Views)

Re: Unable to Access Subscription Center- Error #111

04-03-2014 08:54 AM in reply to: JODIEROBERTSON4839
I too am having this problem. It just happened when Autodesk started the new subscription services. Can anybody help me with this?
Community Manager
jessica.t
Posts: 1,408
Registered: ‎02-28-2012
Message 12 of 20 (201 Views)

Re: Unable to Access Subscription Center- Error #111

04-03-2014 09:18 AM in reply to: DeanRiley4741

Hi Dean,

 

I have just looked up your account by your email address. You are receiving the the #111 Error because you are not listed on this contract as a named user. If you would like access to the Subscription Center, please contact your Contract Manager and ask them to add you.

 

How to create a named user and set user permissions in User Management

 

If you have any other questions please let me know or have your Contract Manager submit a request. Thank you!



Jessica Thrasher
Valued Contributor
PatrickManson
Posts: 67
Registered: ‎09-21-2004
Message 13 of 20 (167 Views)

Re: Unable to Access Subscription Center- Error #111

04-13-2014 02:05 PM in reply to: jessica.t

I am now getting this error. I am the software coordinator. I have requested support twice, but have yet to receive a reply. Can you please check and see if you can fix it? Thanks, Patrick

Customer Service
joane.bonghanoy
Posts: 685
Registered: ‎06-06-2011
Message 14 of 20 (156 Views)

Re: Unable to Access Subscription Center- Error #111

04-13-2014 07:17 PM in reply to: PatrickManson

Hi Patrick,

 

Appologies for the error and any inconvenience this has caused you in any way. 

 

I saw the case you sumbitted under Case # 09449026. I will reply to you from the said case



Joane Bonghanoy
Valued Contributor
PatrickManson
Posts: 67
Registered: ‎09-21-2004
Message 15 of 20 (150 Views)

Re: Unable to Access Subscription Center- Error #111

04-13-2014 09:19 PM in reply to: DeanRiley4741

Hi Joane, have you made any progress on this support request? Cheers, patrick

Customer Service
joane.bonghanoy
Posts: 685
Registered: ‎06-06-2011
Message 16 of 20 (143 Views)

Re: Unable to Access Subscription Center- Error #111

04-14-2014 12:42 AM in reply to: PatrickManson

Hi Patrick,

 

I emailed you via the case I mentioned on my reply above and called your office as well but was told you're currently unavailable to answer the phone. 

 

I saw 2 profiles under your name and I wasn't sure which is correct and which of the 2 you wanted to keep. I included the details on my reply, upon your reply to that email I will then make the appropriate action. 



Joane Bonghanoy
New Member
JK-Tekenburo
Posts: 1
Registered: ‎04-14-2014
Message 17 of 20 (136 Views)

Re: Unable to Access Subscription Center- user account invalid

04-14-2014 10:34 AM in reply to: JODIEROBERTSON4839

hi,

 

I also am having problems logging into mu subscription centre. However... I get the following message...

User account no longer valid.

Autodesk Subscription has determined that your user account is no longer valid.
The most likely reason for this is that the contract manager or software coordinator for these contract(s) removed your user account. Please contact that person for more information.

 

Can somebody please help me?

Community Manager
jessica.t
Posts: 1,408
Registered: ‎02-28-2012
Message 18 of 20 (130 Views)

Re: Unable to Access Subscription Center- user account invalid

04-14-2014 10:58 AM in reply to: JK-Tekenburo

Hi JK-Tekenburo and welcome to the Autodesk Community!

 

To successfully access the Subscription Center, please be sure that you are using your Contract Manager user ID and password. I looked at your account and see there are two IDs, so this is very important. If you are sure you are using the correct one and the error persists, please contact our customer service team directly through our Contact Us page. Select your issue, topic, and then "I still need help" to pull up the associated chat options.

 

Please also see our Autodesk Accounts Sign In FAQ for further details. If you have further questions please let us know. Thank you!



Jessica Thrasher
New Member
tspera15
Posts: 2
Registered: ‎04-14-2014
Message 19 of 20 (125 Views)

Error 110

04-14-2014 11:40 AM in reply to: jessica.t

I am getting quite a few errors trying to get Maya 2014 to run on my computer. I took a webshot of the error reports.

Community Manager
jessica.t
Posts: 1,408
Registered: ‎02-28-2012
Message 20 of 20 (117 Views)

Re: Error 110

04-14-2014 12:06 PM in reply to: tspera15

Hi @tspera15 !

 

Please see the following solutions for this error:

 

Up and Ready Blog post

 

Solution One

 

Solution Two

 

Please let me know if you need further assistance or have any other questions. Thanks!

 



Jessica Thrasher
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.