I have just looked up your account by your email address. You are receiving the the #111 Error because you are not listed on this contract as a named user. If you would like access to the Subscription Center, please contact your Contract Manager and ask them to add you.
If you have any other questions please let me know or have your Contract Manager submit a request. Thank you!
I am now getting this error. I am the software coordinator. I have requested support twice, but have yet to receive a reply. Can you please check and see if you can fix it? Thanks, Patrick
Appologies for the error and any inconvenience this has caused you in any way.
I saw the case you sumbitted under Case # 09449026. I will reply to you from the said case.
I emailed you via the case I mentioned on my reply above and called your office as well but was told you're currently unavailable to answer the phone.
I saw 2 profiles under your name and I wasn't sure which is correct and which of the 2 you wanted to keep. I included the details on my reply, upon your reply to that email I will then make the appropriate action.
I also am having problems logging into mu subscription centre. However... I get the following message...
User account no longer valid.
Autodesk Subscription has determined that your user account is no longer valid.
The most likely reason for this is that the contract manager or software coordinator for these contract(s) removed your user account. Please contact that person for more information.
Can somebody please help me?
Hi JK-Tekenburo and welcome to the Autodesk Community!
To successfully access the Subscription Center, please be sure that you are using your Contract Manager user ID and password. I looked at your account and see there are two IDs, so this is very important. If you are sure you are using the correct one and the error persists, please contact our customer service team directly through our Contact Us page. Select your issue, topic, and then "I still need help" to pull up the associated chat options.
Please also see our Autodesk Accounts Sign In FAQ for further details. If you have further questions please let us know. Thank you!
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