Installation & Licensing

New Member
Posts: 1
Registered: ‎11-15-2011
Message 1 of 2 (1,781 Views)
Accepted Solution

TrueView download stuck at Akamai NetSession Interface popup

1781 Views, 1 Replies
11-15-2011 07:06 AM

When trying to download TrueView, the following popup requests a download and install of Akamai NetSession interface. The interface is downloaded and installed properly, but the popup does not close and the TrueView install does not proceed. I have attempted to run both my browser and the interface install using "Run as Administrator" in Win7 using both Chrome and IE.  It seems the browser is not detecting the install. Any suggestions?



Community Manager
Posts: 2,373
Registered: ‎09-27-2011
Message 2 of 2 (1,774 Views)

Re: TrueView download stuck at Akamai NetSession Interface popup

11-15-2011 08:30 AM in reply to: JoeWarner

Hi Joe,


Looking through other threads I found the following workaround as well as a 64 bit direct download link.


1. Click on one of the download link.

2. Pick Download now.

3. When you get the Akamai screen, click on the "If you cannot complete the installation, click here" link.

4. Pick OK.

5. Under the original Download now, there should now be a "Click here to download using your browser." link. That's the direct link you will need to download the file.


Please let me know if this resolves your issue by clicking on Accept as Solution, or reply with additional info for further assistance.

Philip Schmelzer

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