Installation & Licensing

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Member
Auburn2154
Posts: 4
Registered: ‎04-08-2014
Message 1 of 7 (188 Views)

Trial Version Licensing Issue - MEP 2014/2015

188 Views, 6 Replies
04-08-2014 03:37 PM

I installed the AutoCAD MEP 2014 trial version about six days ago without problem. I restarted my machine today (64 bit Windows 7 running on Parallels) and now MEP will FINISH starting up when I double-click the icon.

 

If I browse to a file, MEP will startup and then tell me that my license is invalid. Then it quits.

 

I uninstalled everything. Now MEP 2015 is available. I installed it, but I am having the same issues. I can see that it stops working as it is doing the license check.

 

The program does not startup showing me how many days are left on my trial anymore.

 

Any ideas would be appreciated.

Community Manager
jessica.t
Posts: 1,399
Registered: ‎02-28-2012
Message 2 of 7 (178 Views)

Re: Trial Version Licensing Issue - MEP 2014/2015

04-08-2014 04:07 PM in reply to: Auburn2154

Hello cpayne and welcome to the Autodesk Community!

 

Could you please provide a screenshot of the error you are receiving? Thank you!



Jessica Thrasher
Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 3 of 7 (147 Views)

Re: Trial Version Licensing Issue - MEP 2014/2015

04-09-2014 07:27 AM in reply to: Auburn2154

Auburn2154

 

Hello. I would set parallels to isolation mode, I think that’s what it is called. Set this mode and then try to start.

You could also check the services panel and make sure the flexnet licensing service is running.

 

Thank you for taking part in our community!



David Dembkoski
Member
Auburn2154
Posts: 4
Registered: ‎04-08-2014
Message 4 of 7 (145 Views)

Re: Trial Version Licensing Issue - MEP 2014/2015

04-09-2014 07:32 AM in reply to: jessica.t

Thank you!

 

And thanks for the help. Here are two screen shots. When I close the first, I get the second. (EDIT: actually, when I close the first text box, the same one pops up again. Then we move to the next one when it is closed). When I close the second, the program shuts down.

 

1ST:

 

1st Screen Shot

 

 

 

2ND:

 

2nd Screen Shot

Member
Auburn2154
Posts: 4
Registered: ‎04-08-2014
Message 5 of 7 (136 Views)

Re: Trial Version Licensing Issue - MEP 2014/2015

04-09-2014 08:18 AM in reply to: dembkod

dembkod

 

I am able to "enter" and "exit" Coherence and Modality. None of these modes seem to make a difference.

 

I have searched for info regarding FLEXnet Licensing Manager, but I cannot find anything on my machine as to what or where that is. Do you have any other info on that?

 

Thanks.

Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 6 of 7 (121 Views)

Re: Trial Version Licensing Issue - MEP 2014/2015

04-09-2014 11:09 AM in reply to: Auburn2154

Auburn2154

Hello. Your screenshots make this look like a corrupted installation.

Can you first delete the ADSK TSF.data file from this location:

 

C:\ProgramData\FLEXnet

 

Delete the file and start the program. If it still fails, uninstall the program. Then delete the Autodesk folders in these lcoations:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Users\All Users\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

 

Now run the Microsoft Fixit tool and try to uninstall again.

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

Now install the program and see if the behavior is different.

 

Thank you for taking part in our community!



David Dembkoski
Member
Auburn2154
Posts: 4
Registered: ‎04-08-2014
Message 7 of 7 (108 Views)

Re: Trial Version Licensing Issue - MEP 2014/2015

04-10-2014 09:29 AM in reply to: dembkod

dembkod

 

I ended up executing all of the steps you noted, including reinstalling. The issues are the same. Is there a way to input a temporary license at initial startup?

 

 

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