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Welcome to the community John!
The recommended workarounds in this case would be to utilize the Browser Download delivery method as apposed to Install Now or Download Now.
If downloading as a trial where you don't have the option, I'd suggest utilizing Matt, our Virtual Assistant, whom hosts most current + previous supported version Browser Download links.
From Matt: Download and Installation -> Software Download Links -> I need to redownload my product
Here to help if additional support is needed, otherwise please accept as a solution if this resolves the issue so that others can benefit from this information!
It doesn't look like anything attached, and without looking at the screen shot, have you tried accessing the VA in a different browser?
Thanks for sharing John! I've gone ahead and marked your last response as a solution so that others can potentially benefit from this info as well.
As always, please don't hesitate to let us know if anything else comes up!
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