I'm new to this so please excuse me if this thread has been covered elsewhere.
I have an Autodesk Educational License and now I'm settling in to fully get down to my learning I am finding that I can't get very far. Just bought Mastering AutoCAD for Mac and downloaded the accompanying sample file, no problem.
1. AutoCAD keeps crashing. I mean continuously so I can't use the programme.
2. I'm using Mountain Lion on a MacBook with additional screen, 4Gb.
3. I am unable to download any AutoCAD 2011 'updates' (I believe that there are at least 3). Has this something to do with me running an Educational version of the programme? I did manage to open one sample drawing this morning and got the message that "The drawing File being opened was not created by a product from an Autodesk Education Suite. If you save this drawing it will always be plotted with the following plot stamp: PRODUCED BY AN AUTODESK EDUCATIONAL PRODUCT. It is recommended that you save this file with a different file name". After 5 minutes AutoCAD crashed.
4. I am unable to find any real support other than to try this Forum.
Can you please help or point me in the right direction.
Thanks in anticipation.
Hi dav.architect and welcome to the community!
Sorry to hear you are having problems starting your AutoCAD learning.
From what I understand you are running AutoCAD for Mac 2011 downloaded from the Education Community, is that corrrect? My answers below assume that this is what you are trying to run. Please let me know if that's not the case:
1 and 2: AutoCAD for Mac 2011 is not supported on Mountain Lion at this moment. We have released beta service packs for the 2012 and 2013 versions (click here for more information). These SPs address a great part of the compatibility issues between Mountain Lion and AutoCAD for Mac 2012 and 2013. At this moment our suggestion would be to download the 2012 or 2013 versions.
3. I have tested the downloads of all 3 updates available for AutoCAD for Mac 2011 and all worked well, so I presume you are having problems installing the updates. If that is the case, the answer for questions 1 and 2 also applies here. Regarding the message you received when trying to open a file: You can open files created on commercial versions of our products on your Student Version. However, if you save the file and make any changes, the stamp mentioned on that message will be added to the design.
4. You can get customer support from Autodesk via Twitter and other channels listed on our brand new Contact Us page. For technical support, your best bet really are the forums here as they are monitored by pro users and our know tech support folks.
Please, let me know if you need any further assistance/information.
It does indeed sound like you received a free student license which one would typically procure through the Autodesk Education Community. If you were a registered member, than yes, you would be able to request a new termed license for one of the other versions of AutoCAD for Mac (please see the Eligability Listing for more info).
Do you recall who you had worked with previously to receive the AutoCAD for Mac 2011 license? Was the correspondence done with a different email address than the one you registered in the forums with?