Installation & Licensing

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Member
Alison24
Posts: 4
Registered: ‎10-12-2011
Message 1 of 5 (11,246 Views)

The software license check out failed. Error 25.

11246 Views, 4 Replies
11-20-2011 01:03 AM

I have Windows XP Professional, and I accidentally uninstalled 3ds Max 2011 (32-bit). I used System Restore to get it back on my laptop, and used the repair option of 3ds Max on the Add or Remove Programs section to try and fix it up. But now whenever I tried opening 3ds max, but it keeps saying 'The software license check out failed. Error 25.'

 

Can someone help me out?

Product Support
david.lau
Posts: 1,351
Registered: ‎06-18-2008
Message 2 of 5 (11,225 Views)

Re: The software license check out failed. Error 25.

11-22-2011 10:21 AM in reply to: Alison24

Can you remove the .data file and then re-launch product?  The .data file is located here:

 

 

Windows 7

 

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

 

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001

 


Windows XP

 

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data

 

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data_backup.001

 



David Lau
Member
Alison24
Posts: 4
Registered: ‎10-12-2011
Message 3 of 5 (11,206 Views)

Re: The software license check out failed. Error 25.

11-22-2011 07:17 PM in reply to: david.lau

I solved it. I deleted the the ProductInformation.pit file that caused the problem and I uninstalled 3ds max to re-installed it, and it worked.

 

Thanks for the tip. :3

Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 4 of 5 (10,301 Views)

Re: The software license check out failed. Error 25.

06-26-2012 01:52 PM in reply to: Alison24

Actually I did get a response from support to this article:

 

http://forums.autodesk.com/t5/Installation-Licensing/The-software-license-check-out-failed-Error-25/...

 

which was equally unhelpful since none of the reference files are in my system.

 

Thanks

New Member
seebi_92
Posts: 1
Registered: ‎02-08-2013
Message 5 of 5 (7,752 Views)

Re: The software license check out failed. Error 25.

02-08-2013 12:11 AM in reply to: Alison24

Hello. I have Windows 7 Home Premium and I cannot open Autodesk 3ds Max 2013 x64. I have deleted the file that is in this post but it is not working. I have even uninstalled the program twice and installed back again.

 

I will upload a picture with the problem.

 

Any help would be useful.

 

Thanks.

Sebastian

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