Installation & Licensing

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New Member
vistalandplanning
Posts: 2
Registered: ‎07-30-2013
Message 1 of 3 (173 Views)

The serial number you entered is not valid

173 Views, 2 Replies
07-30-2013 09:34 AM

I have been trying to acivate all morning, I've gone through the steps to request an activation code, but always end up getting the message "The serial number you entered is not valid. Try again. (1)"

New Member
vistalandplanning
Posts: 2
Registered: ‎07-30-2013
Message 2 of 3 (162 Views)

Re: The serial number you entered is not valid

07-30-2013 10:07 AM in reply to: vistalandplanning

Ive also gone throuh all the registration steps

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 3 of 3 (148 Views)

Re: The serial number you entered is not valid

07-30-2013 12:44 PM in reply to: vistalandplanning

HI Roman,

 

This typically happens with licenses that have been upgraded per a subscription contract that has since expired. In order to validate, would you mind either sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number or contacting our License Assistance Team for direct support?



Philip Schmelzer

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