Installation & Licensing

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New Member
sarabdayal
Posts: 1
Registered: ‎03-12-2014
Message 71 of 109 (290 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

03-12-2014 02:18 PM in reply to: rvollkommer

I am getting the same message.  Any help is appriciated. Thanks.

Community Manager
jessica.t
Posts: 1,210
Registered: ‎02-28-2012
Message 72 of 109 (278 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

03-12-2014 03:36 PM in reply to: sarabdayal

Hello Sarabdayal and welcome to the Autodesk Community!

 

I tried researching your email address in our system but I did not find you as being associated to any serial number. For direct licensing assistance please contact our Activation and Registration department through our Contact Us page. Select your issue, topic, and then "I still need help" to pull up the associated chat options. If you have any other questions please respond to this post. Thank you!



Jessica Thrasher
New Member
wlarue3
Posts: 2
Registered: ‎04-05-2014
Message 73 of 109 (219 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-05-2014 03:34 PM in reply to: rp22854

I am also encountering the "serial number is not valid" error.

New Member
abiesuyadi
Posts: 1
Registered: ‎04-07-2014
Message 74 of 109 (199 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-07-2014 07:03 PM in reply to: philip.s

I got same problem for my alias automotive 2014.. can u help me..

Customer Service
grace.liu
Posts: 73
Registered: ‎10-10-2013
Message 75 of 109 (191 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-07-2014 11:28 PM in reply to: abiesuyadi

Hi abiesuyadi & wlarue3,

 

Welcome to the Community! 

 

Could you please send me a Private Message (click on my grace.liu profile name and then “Send this user a private message”) with your Serial Number and Product Key, I will help to check it. Or you also could contact our support team through the  Contact Us page for direct support. Select your issue, topic, and then "I still need help" to pull up the associated chat options. If you have any other questions please respond to this post. 

 

Thank you,



Grace Liu

New Member
stanl
Posts: 1
Registered: ‎04-16-2014
Message 76 of 109 (166 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-16-2014 12:40 AM in reply to: rp22854

I also received this message when trying to activate AC 2010

 

Thanks,

 

Stan

Community Manager
camilo.lemos
Posts: 920
Registered: ‎09-28-2011
Message 77 of 109 (138 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-16-2014 01:43 AM in reply to: stanl

Hi Stan, welcome to the Autodesk Community!

 

Please, send me your serial number and request code via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll look into this for you.

 

Alternatively, you can contact our Registration & Licensing team directly via this link.

Thanks!



Camilo Lemos
Member
kscanlon
Posts: 3
Registered: ‎12-06-2013
Message 78 of 109 (128 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-16-2014 10:24 AM in reply to: rp22854
This is happening to me too!
Community Manager
philip.s
Posts: 2,398
Registered: ‎09-27-2011
Message 79 of 109 (121 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-16-2014 11:43 AM in reply to: kscanlon

Hello @kscanlon and welcome to the Autodesk Community.

 

Have you tried contacting our License Assistance Team for direct activation support?



Philip Schmelzer
Member
kscanlon
Posts: 3
Registered: ‎12-06-2013
Message 80 of 109 (120 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

04-16-2014 12:22 PM in reply to: philip.s
Who knew about that?

Kathleen Scanlon, LEED AP
CONVERSE WINKLER ARCHITECTURE
331 Montgomery Ave
Bala Cynwyd, PA 19004
610-664-0806

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