Installation & Licensing

Installation & Licensing

New Member
Posts: 1
Registered: ‎07-31-2013
Message 1 of 2 (1,193 Views)

The serial number you entered is not valid. Try again. (1)

1193 Views, 1 Replies
07-31-2013 12:28 PM

I am getting that message above when I eneter it in the software, and on thye registration web app. This is seriel number I got off of the box, so I'm not sure why it won't work.

Community Manager
Posts: 2,427
Registered: ‎09-27-2011
Message 2 of 2 (1,179 Views)

Re: The serial number you entered is not valid. Try again. (1)

07-31-2013 02:08 PM in reply to: goffley3

Welcome to the community George!


The invalid serial number error is typically caused from a license that has been upgraded per a subscription contract that has since expired. As such, would you please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number or contact our License Assistance Team for direct support.

Philip Schmelzer
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