Installation & Licensing

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New Member
phacops1976
Posts: 2
Registered: ‎11-08-2012
Message 1 of 6 (649 Views)

The serial number you entered is not valid. Try Again - Acad 2012

649 Views, 5 Replies
11-08-2012 08:07 AM

Hi,

 

I have problems to activate my ACAD 2012, Can you help me?

 

Thanks!

 

Hdo

Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 2 of 6 (643 Views)

Re: The serial number you entered is not valid. Try Again - Acad 2012

11-08-2012 08:27 AM in reply to: phacops1976

"The serial number you entered is not valid" error typically indicates that activation count on the entered serial number has reached the limit.

 

I would suggest contacting The Autodesk Registration and Authorization office (Mon-Fri) phone: 1-800-551-1490.

 

Regards,



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
New Member
phacops1976
Posts: 2
Registered: ‎11-08-2012
Message 3 of 6 (601 Views)

Re: The serial number you entered is not valid. Try Again - Acad 2012

11-12-2012 02:49 PM in reply to: avto

Hi,

 

I was calling to Autodesk office and I don´t had answer.

 

Is posibble to solve this problem online?

 

regards

Community Manager
philip.s
Posts: 2,393
Registered: ‎09-27-2011
Message 4 of 6 (596 Views)

Re: The serial number you entered is not valid. Try Again - Acad 2012

11-12-2012 03:02 PM in reply to: phacops1976

I can help you out with this one Hernando.

 

Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with all of your relevant licensing information including your serial number and product request code.



Philip Schmelzer
New Member
draftsmanlex
Posts: 1
Registered: ‎11-12-2012
Message 5 of 6 (591 Views)

Re: The serial number you entered is not valid. Try Again - Acad 2012

11-12-2012 03:14 PM in reply to: phacops1976

I bought the software off the internet with a Company called Ingrated Software Solution.  The Software they sold me was AutoCad Architecture 2012.  It is in a case and it came with two CD's, one is the 32 bit and the other is 64 bit.  I needed to install the 32 bit.  The Serial Number looks real.  The Number is XXX-XXXXXXXX with a product key of 185D1.  Why won't it activate.  Don't tell me I got burned by this company.  Can you help?

Community Manager
philip.s
Posts: 2,393
Registered: ‎09-27-2011
Message 6 of 6 (583 Views)

Re: The serial number you entered is not valid. Try Again - Acad 2012

11-12-2012 03:31 PM in reply to: draftsmanlex

Hello Terry and welcome to the community.

 

As this is a public forum, please refrain from posting sensitive information such as serial numbers (I've edited / removed it from your initial response).

 

The serial number that you provided (ending in 3254) is not in our system  With that being said, we're only able to support licenses purchased through an Autodesk Authorized Reseller and I'd strongly suggest contacting this particular seller and requesting a refund.

 

Please let me know if you have any additional questions!



Philip Schmelzer

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