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Support through subscription portal problem

3 REPLIES 3
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Message 1 of 4
TimSR
343 Views, 3 Replies

Support through subscription portal problem

I cannot send a support request through subscription becase the button for "Severity" is blank. You can select the block, but the entries are empty. So I get the message that this is a required field. What to do?

Tim

3 REPLIES 3
Message 2 of 4
TravisNave
in reply to: TimSR

Oops.  You might make a request here to let them know:

 

http://usa.autodesk.com/adsk/servlet/item?id=12338355&siteID=123112



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 4
philip.s
in reply to: TimSR

Hi TimSR,

 

Did you make sure to select a product (using the little magnifying glass) and then topic first? Have you tried in a different web browser?

Message 4 of 4
TimSR
in reply to: philip.s

Thanks for the help. I contacted Customer Support and the culprit turned out to be Internet Explorer 9. They said this problem is occurring in IE 9 and Google Chrome. I needed to use Firefox or IE8. I downgraded to IE 8 and that fixed it.

Thanks!

Tim

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