Student with brand new computer can't install student version of maya 2014

[jrdaigle]

Hello,

I'm a student studying game design and required for the classes are maya and mudbox. Recently I was given a brand new ASUS tower (I'll look for the specs). I nstalled Mudbox 2014 and everything went fine the first try, it installed and is sitting on my desktop as we speak. Then I went to grab Maya 2014 and I went to the install page and opened the application. It seems to go through a 5-10 mintue installation process only to give me this "install failed" prompt. I grabbed the install log but I can't make heads or tails of it. Can anyone on here translate it for me? Please and thank you 🙂 

[jessica.t]

Hello and welcome to the Autodesk Community!

Could you take a look at this solution to see if it resolves your error? Thank you!

[jrdaigle]

Hi,

I've been reading the topic you sent me and it seems to do with autoCAD. will this work with my maya 2014 problem as well?

[jessica.t]

If you're working on a Windows, yes. It's the same error just a different product.

[jrdaigle]

The link to the ORCA download seems to have 404'd. Do you have another place for me to get it?

[jrdaigle]

hi,

I was able to find the ORCA program, but what do I do from here? what do I open with ORCA? I'm completely lost.

[jessica.t]

Hi again! So sorry for the late reply. Which part in the directions are you stuck on exactly? Any details would be great, thank you!

[dembkod]

jrdaigle

Your failure is related to your method of installation. You are using an “Install Now” from eth website and the download is failing partway. Can you change your install method to “Browser Download” or “Download Now” and then install?

Thank you for taking part in our community!

[TravisNave · Accepted solution]

Agreed. 

For more detailed information on this process, please see the following blog post tip here:

http://upandready.typepad.com/up_and_ready/2011/08/downloading-software-browser-download-vs-download...

I posted about this issue in my Aborted Download (found in my signature) and I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...

Good Luck!

[jrdaigle]

Sorry for the late reply, The part I'm stuck at is when I open the "msxml6_x64" installer file with ORCA. I then tried to look for the items under "CustomAction" table. They seem completely different to the ones in the solution. I'm not even sure if I have the right thing open to be honest. I'll try the alternative kind of download that Travis mentioned and see if that works. 

Also sorry for the late response, I've been busy with school. 

[jrdaigle]

This worked like a charm! Thank you so much!

[TravisNave]

Excellent.  Go ahead and mark this thread solved if you have time.  Thanks for using the community!