Installation & Licensing

New Member
Posts: 1
Registered: ‎09-16-2012
Message 1 of 4 (1,009 Views)

Student copy of 3DS Max not working in any way

1009 Views, 3 Replies
09-16-2012 08:36 PM

I set up a student account, and registered 3DS Max 2013.


If I use "Install Now" I download the installer, then I open it up and it appears to do something before getting the message "Setup initialization failed. Error downloading. Please Install Now again from the Audodesk website."


If I use "Download Now" it installs the download manager... and I think I'm confused because then how would I add downloads?


And if I use "Browser Download" I get "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." or something to that effect.


-Windows7 64-bit

-3DS Max

Customer Service
Posts: 679
Registered: ‎06-06-2011
Message 2 of 4 (1,005 Views)

Re: Student copy of 3DS Max not working in any way

09-16-2012 09:31 PM in reply to: okayynot

Hi  okayynot


We downloaded 3Ds Max from the Education Site using the Install Now and Browser Download buttons and we were able to do so. We used IE8 to download the Product. 


Prior to download, please check/do the following:
   - Clear cache and delete cookes
   - Check your anti virus or firewall

Joane Bonghanoy
New Member
Posts: 1
Registered: ‎09-25-2012
Message 3 of 4 (966 Views)

Re: Student copy of 3DS Max not working in any way

09-25-2012 08:11 PM in reply to: okayynot

I have had no problem downloading 3ds max student version, and have successfully installed the product onto my computer. But when I try to access the program, it says 'Starting 3ds max' but does not load, no matter how long I wait

New Member
Posts: 2
Registered: ‎12-29-2012
Message 4 of 4 (801 Views)

Re: Student copy of 3DS Max not working in any way

12-29-2012 04:13 AM in reply to: okayynot

i am having this same problem.

My computer is new with windows 7, 16GB ram and Quadro graphics card. 

I am able to install 3Ds Max 2011, 2012 and 2013 the student copy but when i try to open it, it doesnt work, it half opens and just freezes, Ctrl Alt Del does not do anything and i have to hold down the off button. I have tried many times but can not find a way. 

I was wondering if you could help me. 






You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us