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    New Member
    Posts: 1
    Registered: ‎09-16-2012

    Student copy of 3DS Max not working in any way

    656 Views, 3 Replies
    09-16-2012 08:36 PM

    I set up a student account, and registered 3DS Max 2013.

     

    If I use "Install Now" I download the installer, then I open it up and it appears to do something before getting the message "Setup initialization failed. Error downloading. Please Install Now again from the Audodesk website."

     

    If I use "Download Now" it installs the download manager... and I think I'm confused because then how would I add downloads?

     

    And if I use "Browser Download" I get "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." or something to that effect.

     

    -Windows7 64-bit

    -3DS Max

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    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: Student copy of 3DS Max not working in any way

    09-16-2012 09:31 PM in reply to: okayynot

    Hi  okayynot

     

    We downloaded 3Ds Max from the Education Site using the Install Now and Browser Download buttons and we were able to do so. We used IE8 to download the Product. 

     

    Prior to download, please check/do the following:
       - Clear cache and delete cookes
       - Check your anti virus or firewall



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 1
    Registered: ‎09-25-2012

    Re: Student copy of 3DS Max not working in any way

    09-25-2012 08:11 PM in reply to: okayynot

    I have had no problem downloading 3ds max student version, and have successfully installed the product onto my computer. But when I try to access the program, it says 'Starting 3ds max' but does not load, no matter how long I wait

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    New Member
    Posts: 2
    Registered: ‎12-29-2012

    Re: Student copy of 3DS Max not working in any way

    12-29-2012 04:13 AM in reply to: okayynot

    i am having this same problem.

    My computer is new with windows 7, 16GB ram and Quadro graphics card. 

    I am able to install 3Ds Max 2011, 2012 and 2013 the student copy but when i try to open it, it doesnt work, it half opens and just freezes, Ctrl Alt Del does not do anything and i have to hold down the off button. I have tried many times but can not find a way. 

    I was wondering if you could help me. 

    Thanks,

     

    Regards,

     

    Dhiren 

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