Installation & Licensing

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New Member
leb91391
Posts: 2
Registered: ‎04-02-2014
Message 1 of 4 (111 Views)
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Student Account switched

111 Views, 3 Replies
04-02-2014 11:43 AM

My student account license ended; however my license says it ends in a year. My views won't render because I have used up all of my "credits." I am supposed to have unlimted with my student account. HELP!

Community Manager
jessica.t
Posts: 1,243
Registered: ‎02-28-2012
Message 2 of 4 (100 Views)

Re: Student Account switched

04-02-2014 03:12 PM in reply to: leb91391

Hi leb91391 and welcome to the Autodesk Community!

 

According to our records your activated your Education Community account today but your Revit license doesn't expire until 8/14/2015. When you say that your "student account has ended" what do you mean exactly? Are you receiving error messaging? Any details would be greatly appreciated. Thank you!



Jessica Thrasher
New Member
leb91391
Posts: 2
Registered: ‎04-02-2014
Message 3 of 4 (95 Views)

Re: Student Account switched

04-02-2014 03:41 PM in reply to: jessica.t
I am just assuming my account ended! It says my renderings cannot be
rendered because I don't have any credits left. With a student account I am
supposed to have unlimited rendering credits for rendering in the cloud
Community Manager
jessica.t
Posts: 1,243
Registered: ‎02-28-2012
Message 4 of 4 (82 Views)

Re: Student Account switched

04-03-2014 10:18 AM in reply to: leb91391

Understood! It sounds like you may be experiencing a connectivity issue between your student account and your Autodesk 360 entitlements. For direct assistance, please contact our Education Team via the Problem Form. When submitting the form, please include as many details as possible to help speed up the process. Thank you!



Jessica Thrasher

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