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    New Member
    Posts: 2
    Registered: ‎02-15-2013

    Stuck in viewer mode

    145 Views, 3 Replies
    02-15-2013 01:21 AM

    I installed Revit Architecture 2012 with a student licence, it told that I've got a licence for 1000 days (ish) but actually revit is stuck in viewer mode. I also tried with a real license and it is the same issue, what should I do?

    Thanks 

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    Customer Service
    celine.manca
    Posts: 108
    Registered: ‎03-14-2011

    Re: Stuck in viewer mode

    02-15-2013 01:47 AM in reply to: guilhem.lecussan

    Hi guilhem.lecussan and welcome to our forum !

     

    When you access to your account on the Student Community you can find the serial numbers you need to use to activate your product.

     

    If you've already tried to activate your license with this serial and it doesn't work, please contact the team in charge here to request a new number.

     

    Thanks!



    Celine Manca
    AutodeskHelp | Customer Care Representative
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    New Member
    Posts: 2
    Registered: ‎02-15-2013

    Re: Stuck in viewer mode

    02-15-2013 03:01 AM in reply to: guilhem.lecussan

    Actually, the activation seems ok as the license is active till 2016 (cf. the screen shot), but I cannot use Revit normaly, it is stuck in viewer mode

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    Community Manager
    philip.s
    Posts: 1,425
    Registered: ‎09-27-2011

    Re: Stuck in viewer mode

    02-15-2013 08:55 AM in reply to: guilhem.lecussan

    Hello Guilhem!

     

    This could be caused by an issue with your registry / licensing files. Can you please try uninstalling the software, run Microsoft Fix-it, and then reinstall as a standalone to see if it resolves the problem?



    Philip Schmelzer
    AutodeskHelp | Community Manager
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