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New Member
JorgD
Posts: 2
Registered: ‎12-22-2010
Message 1 of 5 (788 Views)

Stitcher Express activation

788 Views, 4 Replies
12-22-2010 06:25 AM

Hi there,

 

I purchased Stitcher Express in 2007 when it was still run by Realviz.  I have just replaced my PC with a new PC, because the old one died.  After installing Stitcher Express and entering my serial number, the program is unable to communicate with the authentication server and thus refuses to activate my product.

 

I appreciate that you currently don't offer Stitcher Express for sale and have Stitcher Unlimited available, but as a retired hobby photographer who uses the product around 5 times a year, the lower price of Stitcher Express was what attracted me to it and I am not keen on upgrading, but would like to be able to activate and use the product I purchased.

 

Can you please help me.

 

Jorg D.

Member
BetiTurner
Posts: 3
Registered: ‎01-07-2011
Message 2 of 5 (741 Views)

Re: Stitcher Express activation

01-07-2011 05:20 PM in reply to: JorgD

After much research I was directed to 360 Tactical VR, who replied

"Please email stitchersupport@autodesk.com as Autodesk now handle all support issues directly."

Which I have done - let's hope they can help us both! I'll keep you informed.

Beti Turner

New Member
JorgD
Posts: 2
Registered: ‎12-22-2010
Message 3 of 5 (733 Views)

Re: Stitcher Express activation

01-08-2011 02:27 AM in reply to: JorgD

Thanks Betti,

 

it will be interesting if any help arrives.

 

Jorg.

Member
BetiTurner
Posts: 3
Registered: ‎01-07-2011
Message 4 of 5 (711 Views)

Re: Stitcher Express activation

01-10-2011 12:54 PM in reply to: JorgD

StitcherSupport have replied to me - they rooted out two previous activation codes for me to try - but neither of them matches the Hardware ID I currently have - because this is a new computer, after my prevous one crashed. I have sent them my new Hardware ID (found in the Help menu, under Activation-- online) and requested a new activation code. Fingers crossed!

Member
BetiTurner
Posts: 3
Registered: ‎01-07-2011
Message 5 of 5 (674 Views)

Re: Stitcher Express activation

01-15-2011 09:39 AM in reply to: JorgD

Jorg

StitcherSupport sent me new details to activate my Stitcher Express and IT WORKED!

Yeah! I"m back in business

Beti

 

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