Stange Occurances? Vault, License Manager, Installs?

[warrenandy]

Alright I have been having big problems lately in small batches... Or the other way around depending on how you look at it…

• When I do the installs I can not use the deployments because it makes the paths too long for windows.
• Then When I do a manual install I get random Fatal Errors that sometimes will let it go on and install as long as I don’t hit OK.
• Then I upgraded everyone to 2013 and my licenses are being mapped to the new server, but when I went to look at them all they were mapped back to the old server name?
• Now 1 or 2 random users can not get a license either for the Vault or their product. I restart the server and it works fine then another user will have the same problem.
• I have a user down right now and I restarted and don't know what is not letting him in...

We know we had a switch problem downstairs but my gut says it is permissions based. We have Symantec and asking the IT Security team to turn it off for any install is like asking the pope to go to a strip club with you.

[DarrenP]

someone has to be changing the license file

what does the license manger say when you run a status inquiry?

what does the debug log say?

is there an error number that pops up when your launch the product?

[warrenandy]

Dont think anyone is messing with it becuase they dont know where it is and our servers are hidden. No error other than it cannot find the server...

Status
--------
Flexible License Manager status on Fri 8/31/2012 14:59

[Detecting lmgrd processes...]
License server status: 27000@CADVLT01PNSH
    License file(s) on CADVLT01PNSH: D:\License Manager - Autodesk and Rockwell\Autodesk 2013.lic:

CADVLT01PNSH: license server UP (MASTER) v11.10

Vendor daemon status (on CADVLT01PNSH):

  adskflex: UP v11.10
Feature usage info:

Users of 85813PDSS_F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Users of 85814PDSP_F:  (Total of 18 licenses issued;  Total of 0 licenses in use)

Users of 85815PDSU_F:  (Total of 1 license issued;  Total of 1 license in use)

  "85815PDSU_F" v1.000, vendor: adskflex
  floating license

    schermerhorn L-NA-CHQ-6885 L-NA-CHQ-6885 (v1.000) (CADVLT01PNSH/27000 202), start Fri 8/31 14:57

Users of 65500ACAD_E_F:  (Total of 24 licenses issued;  Total of 0 licenses in use)

Users of 85677FDSADV_F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85677FDSPRM_F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85805FDSS_F:  (Total of 6 licenses issued;  Total of 0 licenses in use)

Users of 85987VLTM_2013_0F:  (Total of 75 licenses issued;  Total of 0 licenses in use)

Users of 85967FDSADV_2013_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85790FDSADV_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85730ACD_2012_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 85875ACDMAC_2012_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 85636FDSADV_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85561ARCHDESK_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85607SHOWCASE_2011_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 85545AMECH_PP_2011_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 85503MAXDES_2011_0F:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 85567INVPRO_2011_0F:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 85536ACD_2011_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 72200ARCHDESK_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 71800AMECH_PP_2010_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 70000MAXDES_2010_0F:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 71400NAVMAN_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 70500INVPRO_2010_0F:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 71200ACD_2010_0F:  (Total of 9 licenses issued;  Total of 0 licenses in use)

Users of 85963PDSU_2013_0F:  (Total of 1 license issued;  Total of 1 license in use)

  "85963PDSU_2013_0F" v1.000, vendor: adskflex
  floating license

    schermerhorn L-NA-CHQ-6885 L-NA-CHQ-6885 (v1.0) (CADVLT01PNSH/27000 102), start Fri 8/31 14:57

Users of 85796PDSU_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85678ACAD_E_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85762INVPRORS_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85837NAVSIM_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85677ECSCAD_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85615ALSK_2011_0F:  (Total of 8 licenses issued;  Total of 0 licenses in use)

Users of 85580MBXPRO_2011_0F:  (Total of 8 licenses issued;  Total of 0 licenses in use)

Users of 85579INVNTOR_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85000DESNST_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85538ACAD_E_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85569INVPRORS_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85601NAVSIM_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85581ECSCAD_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 83900MBXPRO_2010_0F:  (Total of 8 licenses issued;  Total of 0 licenses in use)

Users of 70600INVPRORS_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85577INVNTOR_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 71700ACAD_E_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 71500NAVSIM_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 82600ECSCAD_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 85964PDSS_2013_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Users of 85794PDSS_2012_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Users of 85768INVNTOR_2012_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Users of 85573INVBUN_2011_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Users of 70400INVBUN_2010_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

[DarrenP]

it could be a firewall issue

can they ping the license server by name and does it return the right IP address?

i ran into that issue where it returned the wrong IP address and it would not grab a license because of it

[warrenandy]

What's that old saying... When you see hoof prints in the mud dont go looking for a Zebra...

My main panic was one use who was doen. His Network connection died (not sure if it is the line or the card) switched him to wireless and worked fine...

But the other randoms I still do not understand. And it is always 1-2 users at a time and not the same twice. All in diffrent locations around the floor.

[TravisNave]

As for your deployments, you only need to stick to the UNC pathing of \\Servername\Sharename and nothing more.  That will prevent the pathing issues. 

Furthermore, you need to always use the ADSKFLEX_LICENSE_FILE @SERVERNAME variable and you won't have to worry about where the client is pointing because this setting will always take precedence. 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=8385605&linkID=9240617