Trying a new load of this software on a new 64-bit HP workstation. Product fails to load and there is no clear error message. Can anyone at Autodesk provide some guidance on where to start?
This is the content of the application error in the log
Faulting application name: XSI.exe, version: 9.0.2010.430, time stamp: 0x4bdab71f
Faulting module name: mcp.dll, version: 9.0.2010.430, time stamp: 0x4bdabb3f
Exception code: 0xc0000005
Fault offset: 0x000000000001a2d3
Faulting process id: 0x1338
Faulting application start time: 0x01cb7be5b98a816f
Faulting application path: D:\Program Files\Autodesk\Softimage 2011\Application\bin\XSI.exe
Faulting module path: D:\Program Files\Autodesk\Softimage 2011\Application\bin\mcp.dll
Report Id: 049ade8b-e7d9-11df-83d5-70f395c8bde3
Do you have Digital Persona installed?
If that's not it, it could be a display driver issue.
Here's how to test: http://usa.autodesk.com/getdoc/id=TS14691242
Finally, here's some startup troubleshooting topics from the Softimage KB:
http://usa.autodesk.com/adsk/servlet/ps/search?la=en&siteID=123112&catID=2334116&linkID=12544120&qt=...
Let us know what happens.
Thanks
Thanks Stephen, I had the same issue on a HP Elite Book 8570w that had Digital Persona running on it. After I ended the DpAgent.exe & DpAgent32.exe processes in the Task Manager, Softimage 2013 opened.
cheers
Bart