Smoke 2013 SP 2_License error, repair needed

[jason]

Hello,

I just installed SP2 for Smoke 2013 and now it says I need to repair my license.  When I try to connect and activate, I get an error:

The system has encountered a problem. You may try again in a while, or submit this registration to Customer Service. You will receive an emailed response with your registration and activation information within 2 business days. (204)

Just last week I had some license issues converting from a network license to a standalone when install Smoke 2013, but everything was functioning fine before I installed SP2.  Perhaps its related?

Jason

[TravisNave]

Most likely.  If you did a conversion the installer for the service pack may have switched it back as it was originally installed the other way.

[philip.s · Accepted solution]

Hi Jason,

Confirming that this is related to the network to standalone licensing swap, specifically a back end systems issue that is preventing the automatic activation process from functioning properly. With that being said, I've just processed a manual activation and sent you the activation code via email and Private Message.

A workaround in this case would be to contact our License Assitance team if you ever again require a re-activation, providing your serial number + request code, and they will be able to generate an activation code.

[jason]

Thanks for the quick response!

All is working now...