Installation & Licensing

[#1]

I'm having trouble with ADLM for Autodesk Smoke 2012 for Mac OSX 10.6.7

I've installed the License Server locally and requested and installed my license.

The problem seems to be that the ADLM refuses to start.

If i use the License Server Configurator the Server Status is Stopped. If I click start, after a long pause i get:

"Unable to start the license server."

Service Monitor gives a similar result.  Everythings Status is green, exept for License Server (ADLM) which has a red status circle. It is version 4.0.35.  When i click Start or restart It gives the message "unable to start"

Does anyone have any advice on how to get Smoke up and running? I'll be more then happy to provide more information if needed.

Thanks for you help everyone.

[#2]

Hi Craig.

Let's take a look at the two ADLM log files and see if there's any detail on what prevents ADLM from running.

Please open the Terminal app from /Applications/Utilities and then type:

cat /var/log/autodesk/adlm_flexnetserver.log

Take a look at the output and post any error messages you find in that file.

Then run the following command:

cat /var/log/autodesk/Adlm.log

And see if there are any error messages.

Regards,

Robert.

[#3]

Thanks for the quick response

Here are the results of the tests ordered by Dr. Robert

Using cat /var/log/autodesk/adlm_flexnetserver.log I get:

 9:29:59 (lmgrd) The license server manager (lmgrd) running as root:
 9:29:59 (lmgrd)     This is a potential security problem
 9:29:59 (lmgrd)     and is not recommended.
 9:29:59 (lmgrd) "Ginger-Pro-Smoke.local": Not a valid server hostname, exiting.
 9:29:59 (lmgrd) Valid license server system hosts are: "Ginger_Pro_Smoke"
 9:29:59 (lmgrd) Using license file "/usr/local/flexnetserver/adsk_server.lic"

using cat /var/log/autodesk/Adlm.log

i get a very long list of my fruitfuless attempts. Some common one that pop up are:

52558    2011/10/26    09:33:10    File=AdlmIntNWFBLicense.cpp,Line=766
52558    2011/10/26    09:33:10    VendorID=3 [FLEXLM-NW]
52558    2011/10/26    09:33:10    VendorError=-15 [Cannot connect to server]
52558    2011/10/26    09:33:10    FLEXLM-NW=v11.9.0.0 build 87342 x64_mac10
52558    2011/10/26    09:33:13    Reason=Fatal error
52558    2011/10/26    09:33:13    ComputerName= Ginger_Pro_Smoke

52558    2011/10/26    09:33:13    OS= Mac OS X 10.6.7 (10J869)

52558    2011/10/26    09:33:13    File=AdlmIntNWFBLicense.cpp,Line=749
52558    2011/10/26    09:33:13    AdlmIntError=20 [License check out failed]

and

17578    2011/10/25    15:37:00    File=AdlmIntNWFBLicense.cpp,Line=749
17578    2011/10/25    15:37:00    AdlmIntError=20 [License check out failed]
21444    2011/10/25    15:41:01    Reason=Fatal error
21444    2011/10/25    15:41:01    ComputerName= Ginger_Pro_Smoke

I can post the entire log if required. no worries. But it is embarrassingly long

Thanks for helping me out,

[#4]

Hi Craig

Looks like we're dealing with a classic case of hostname problems.

The recommended setup is to have "127.0.0.1" (your Mac's internal localhost IP) in the license server config rather than your Mac's regular network name.

To fix this issue, please try the steps described in the following Knowkedge Base article:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15792314&linkID=9242618

Please let me know if that article solved your problem.

If you encounter any other issues with Smoke, please don't hesitate to ask about them here or in the dedicated Smoke for Mac OS X forum on the AREA: http://area.autodesk.com/forum/autodesk-smoke-for-mac-os-x/general-discussion/

If you want to ask the Smoke Support team a question, or give us your feedback, you can visit our Facebook page at http://www.facebook.com/AutodeskMECF

Regards,

Robert.

[#5]

I am having the same issue getting ADLM to run.

I attempted the fix listed, and still cannot get the License server to run.

What other fixes can you offer?  

I've tried uninstalling and re-installing...still no results.

Desperate here, we have a very hot project that we need to work on, but are stuck in the mud...

Thanks in advance!

[#6]

Hi Ksckreate.

Can you please post the output of the two logs I mentioned previously?

/var/log/autodesk/adlm_flexnetserver.log

and

/var/log/autodesk/Adlm.log

Thanks

Robert.

[#7]

Here are the logs:

16:33:48 (lmgrd) The license server manager (lmgrd) running as root:

16:33:48 (lmgrd)This is a potential security problem

16:33:48 (lmgrd)and is not recommended.

16:33:48 (lmgrd) "Smoke-Edit-1.local": Not a valid server hostname, exiting.

16:33:48 (lmgrd) Valid license server system hosts are: "Smoke-Edit-1" 

16:33:48 (lmgrd) Using license file "/usr/local/flexnetserver/adsk_server.lic"

&

337602011/12/0413:47:14Reason=Fatal error

337602011/12/0413:47:14ComputerName= Smoke-Edit-1

337602011/12/0413:47:14OS= Mac OS X 10.7.2 (11C74)

337602011/12/0413:47:14File=AdlmIntNWFBLicense.cpp,Line=766

337602011/12/0413:47:14VendorID=3 [FLEXLM-NW]

337602011/12/0413:47:14VendorError=-96 [Server node is down or not responding]

337602011/12/0413:47:14FLEXLM-NW=v11.9.0.0 build 87342 x64_mac10

337602011/12/0413:47:23Reason=Fatal error

337602011/12/0413:47:23ComputerName= Smoke-Edit-1

337602011/12/0413:47:23OS= Mac OS X 10.7.2 (11C74)

337602011/12/0413:47:23File=AdlmIntNWFBLicense.cpp,Line=749

337602011/12/0413:47:23AdlmIntError=20 [License check out failed]

337602011/12/0413:47:28Reason=Fatal error

337602011/12/0413:47:28ComputerName= Smoke-Edit-1

337602011/12/0413:47:28OS= Mac OS X 10.7.2 (11C74)

337602011/12/0413:47:28File=AdlmIntNWFBLicense.cpp,Line=766

337602011/12/0413:47:28VendorID=3 [FLEXLM-NW]

337602011/12/0413:47:28VendorError=-15 [Cannot connect to server]

337602011/12/0413:47:28FLEXLM-NW=v11.9.0.0 build 87342 x64_mac10

337602011/12/0413:47:33Reason=Fatal error

337602011/12/0413:47:33ComputerName= Smoke-Edit-1

337602011/12/0413:47:33OS= Mac OS X 10.7.2 (11C74)

337602011/12/0413:47:33File=AdlmIntNWFBLicense.cpp,Line=749

337602011/12/0413:47:33AdlmIntError=20 [License check out failed]

Thanks!

[#8]

sorry, had to change account.  Was Ksckreate, now kscpost

[#9]

Hi. Thanks for posting the log files.

It looks like your problem is related to the Mac's hostname. Let's make sure your license files point to 127.0.0.1
Please type the following commands in a Terminal:

cat /usr/local/flexnetserver/adsk_server.lic | grep SERVER
cat /var/flexlm/autodesk.lic  | grep SERVER

The output of each of these commands should start with SERVER 127.0.0.1
If you don't get 127.0.0.1 please let me know and I'll show you how to edit the files.

Thanks!
Robert.

[#10]

Here they are...

SERVER Smoke-Edit-1 e80688cd065d
USE_SERVER

SERVER Smoke-Edit-1 e80688cd065d
USE_SERVER

Thanks.