Installation & Licensing

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Member
esutter
Posts: 4
Registered: ‎06-10-2013
Message 1 of 5 (752 Views)
Accepted Solution

Showcase 2014 fails to open

752 Views, 4 Replies
06-10-2013 03:28 PM

XPost from the Showcase forums, but I see it doesn't get as much traffic as this does:

 

I just installed Showcase 64 bit on to Win 7 - 64 Pro and I see the following:

 

Error Report - Required Value Missing

An Autodesk product failed to send the required value for SERIALNUM

The error report sent to Autodesk may be incomplete.

 

And the software won't install. I input the Serial Number and it was accepted during installation.

Community Manager
philip.s
Posts: 2,416
Registered: ‎09-27-2011
Message 2 of 5 (744 Views)

Re: Showcase 2014 fails to open

06-10-2013 04:48 PM in reply to: esutter

HI Eric,

 

Can you please check the Windows Features and make sure that .net framework is enabled. If so what version is installed?

 

Start button -> Control Panel -> Programs -> Turn Windows features on or off



Philip Schmelzer
Member
esutter
Posts: 4
Registered: ‎06-10-2013
Message 3 of 5 (741 Views)

Re: Showcase 2014 fails to open

06-10-2013 05:32 PM in reply to: philip.s
I'm a .NET developer, I have all versions of .NET installed
Product Support
david.lau
Posts: 1,351
Registered: ‎06-18-2008
Message 4 of 5 (714 Views)

Re: Showcase 2014 fails to open

06-12-2013 12:42 PM in reply to: esutter
Member
esutter
Posts: 4
Registered: ‎06-10-2013
Message 5 of 5 (706 Views)

Re: Showcase 2014 fails to open

06-12-2013 12:49 PM in reply to: david.lau
Yes, David Lau's solution worked. Thank you.

(hmm, someone accepted this as solution before I verified it... oh well)

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