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Member
martapetchame
Posts: 3
Registered: ‎07-05-2013
Message 1 of 6 (339 Views)

Serial number problem - URGENT

339 Views, 5 Replies
07-05-2013 03:30 AM

Hello,

 

I am trying to install Autocad for Mac on my laptop, but for some reason Autodesk doesnt give me a Serial Number. I have tried with every version available, installing the trial version and then coming back to the site .. but nothing seems to work.

I need Autocad VERY urgently, help !

Thanks

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 2 of 6 (335 Views)

Re: Serial number problem - URGENT

07-05-2013 03:51 AM in reply to: martapetchame

Hi martapetchame,

 

I'm not sure I fully understand the issue. Are you trying to activate a trial? Where are you trying to obtain a serial number from; the Education Community, Subscription Center?

 

Thanks for any additional info you can provide



Camilo Lemos
Member
martapetchame
Posts: 3
Registered: ‎07-05-2013
Message 3 of 6 (330 Views)

Re: Serial number problem - URGENT

07-05-2013 04:34 AM in reply to: camilo.lemos

Hi,

 

I am not trying to activate the trial, but to fully install the programme in my Mac, with unlimited use. That is why I need the Serial Number, which I am trying to obtain from the Education Community. As a university student I understand I can install the programme for free.

 

thank you

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 4 of 6 (326 Views)

Re: Serial number problem - URGENT

07-05-2013 04:58 AM in reply to: martapetchame

You're correct. You can use the program for free if you are a university student.

 

At what point are you having difficulties? Were you able to register in the community? After registering you should log in, go to the Free Software section, select your program and download. You should then be given a serial number.

 

Have you tried the steps mentioned above? If so, at what point did you have issues? Again, the more detail you can give me on what exactly the issue is, the quicker we can get your program up and running:smileyhappy:



Camilo Lemos
Member
martapetchame
Posts: 3
Registered: ‎07-05-2013
Message 5 of 6 (323 Views)

Re: Serial number problem - URGENT

07-05-2013 05:11 AM in reply to: camilo.lemos

Yes I am registered. These are the steps I follow:

 

After selecting Autocad for Mac, the version, language, operating system and next, this is the message that appears on a different window 'We're sorry we cannot provide you with a serial number at this time. Please proceed to download and install your software, and use it in "trial mode" for up to 30 days. Return to this site before then to obtain your serial number from the free software link.'

 

I have tried downloading and installing the software in trial mode, then returning to the site, but I cannot find the Serial Number, and the programme doesnt appear on My Software, there is a 0 between brackets - My Software (0).

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 6 of 6 (312 Views)

Re: Serial number problem - URGENT

07-05-2013 05:36 AM in reply to: martapetchame

Ok, in this case your best best is to keep using the program as a trial for and come back to the site in a couple of days. If the problem persists, you will need to create a new account on the Education Community and try to download again.

 

Best regards,



Camilo Lemos

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