• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Installation & Licensing

    Reply
    Community Manager
    philip.s
    Posts: 1,452
    Registered: ‎09-27-2011

    Re: Serial number not recognized

    09-14-2012 02:12 PM in reply to: m_nmurray

    Hi m_nmurray,

     

    Did you download AutoCAD for Mac? If so there is a known issue surrounding the product activation with our new 900- serial numbers, of which is detailed here. Specifically:

     

    If you are using AutoCAD for Mac, you can activate the software by:

    1) choosing to install the software in trial mode 
    2) when launching the program in trial mode (once installed) you will be faced with run / continue in “trial mode” or “activate” - select the activation option 
    3) follow the process (enter Serial Number and Product Key) to circumvent the previous issue and allow for a proper activation



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.
    New Member
    Posts: 2
    Registered: ‎09-14-2012

    Re: Serial number not recognized

    09-14-2012 02:21 PM in reply to: philip.s

    No I downloaded it for the 64megabite microsoft

    Please use plain text.
    Community Manager
    philip.s
    Posts: 1,452
    Registered: ‎09-27-2011

    Re: Serial number not recognized

    09-14-2012 04:07 PM in reply to: m_nmurray

    Everything appears to be correct on our end. Please try the workaround previously listed for AutoCAD for Mac to see if it might resolve the issue.

     

    If that doesn't work, please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your product request code.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.
    Member
    Posts: 3
    Registered: ‎09-30-2012

    Re: Serial number not recognized

    09-30-2012 04:09 AM in reply to: DougB12
    hello, i also have a mac and my serial number won't work ...where exactly can i choose to install the software in trial mode? Is it after dowloading it? when the application asks if you want to either -use the programme 30 days or -enter the serial number and product key ???
    Please use plain text.
    Customer Service
    arlinpega.bibat
    Posts: 390
    Registered: ‎06-14-2011

    Re: Serial number not recognized

    09-30-2012 07:02 PM in reply to: jade.demeyer

    Hi jade.demeyer:

     

    Once you have downloaded the trial version, you can choose to activate it using your serial number and product key (777E1). In case you encounter any activation issue, you may contact our Registration and Activation Team here.

     

    Let me know if you have any further questions.

     

    Best Regards,



    Arlin Bibat
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.
    Member
    Posts: 3
    Registered: ‎09-30-2012

    Re: Serial number not recognized

    10-03-2012 02:08 AM in reply to: arlinpega.bibat

    Yes but where can i dowload this trial mode? 

    Once i'm on the home page http://students.autodesk.com/?nd=m_home i click on AutoCAD -> AutoCAD for mac , then i get my serial number and i can download it already ... i don't understand in what page i have to dowload the trial mode , ican't seem to find it :s 

    Please use plain text.
    Customer Service
    simona.golisciano
    Posts: 62
    Registered: ‎03-22-2011

    Re: Serial number not recognized

    10-03-2012 03:26 AM in reply to: jade.demeyer

    Hello jade.demeyer,

     

    Actually, you don't need to download the trial version. What you need to do is download the student version of AutoCAD for Mac from the Education Community page you mentioned, and then launch the program in trial mode. You will then be faced with run / continue in “trial mode” or “activate” - select the activation option. Enter the Serial Number and Product Key to circumvent the previous issue and allow for a proper activation.

     

    The above steps are also described in this AutodeskCare page. We hope this clarifies the issue. If not, let us know.



    Simona Golisciano
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
    Please use plain text.
    Member
    Posts: 3
    Registered: ‎09-30-2012

    Re: Serial number not recognized

    10-03-2012 11:46 AM in reply to: simona.golisciano

    Great, i got it now ! thanks ! 

    Please use plain text.