Hi, I am attempting to install Autocad 2010 on a new PC but keep getting an error that the serial number is invalid. The serial number is written clearly on the box and I am using the media from inside the box.
This copy of Autocad used to run on another PC which I uninstalled. Are the issues I am having caused by the fact that I did not do a license transfer before I uninstalled? Or is there some other issue?
This error usuallly happens when the serial number has been upgraded to a newer version. You can directly contact our Registration and Activation Team or give them a call at 1-800-551-1490 (option #1 for English, then option #1 again for standalone deployment) for a manual activation. Alternatively, you can send me your serial number with request code (click on my name arlinpega.bibat and click on "Send this user a private message") so that I may validate and assist you with manual activation.
Hi Arlin, I think you may be right. I have found install files for autocad 2011 on the client's server. Next time I am on site I will try to install Autocad 2011 with the same serial number and see if that resolves the problem. I'll let you know how I go.
Thanks for your help,
Hi Arlin, I can only find a 32 bit version of autocad 2011 lt on the clients server. This new laptop is 64 bit so I cannot install. Is there anywhere I can download the 64 bit version?
Click here to download your AutoCAD LT 2010 64 bit version. Clicking on the "Downloading New/Updated Product" will take you to the Download page with all the other Autodesk Products.
Hi Joane, I have downloaded and installed 64 bit autocad lt 2011 on the new laptop. I then tried to export the 2011 lt license from the old laptop and received the error - 'export request failed, the serial number you entered is not valid'.
I noticed that the serial number and product key listed were different from the ones on the Autocad 2010 lt box which Arlin though may have been upgraded. I also tried activating autocad 2011 lt with the 2010 serials but this also failed.
Can you please advise where to go from here?
I can manually generate the Activation Code for you instead of trying to importing/exporting the License.
Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code.
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