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    New Member
    Posts: 2
    Registered: ‎01-14-2013

    Serial number 2 digits to short.

    69 Views, 3 Replies
    01-14-2013 02:59 AM

    I have recently downloaded Autodesk revit free from the student download page and everytime I go to activate it, it tells me my serial number is to short. Does anyone know how to fix this?

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    Community Manager
    camilo.lemos
    Posts: 458
    Registered: ‎09-28-2011

    Re: Serial number 2 digits to short.

    01-14-2013 03:32 AM in reply to: drj176

    Hi drj176,

    I've just looked up your account and I can confirm that the serial number assigned to you is indeed 2 digits too short. We are looking into this issue and will get back to you as soon as possible.

    Regards,



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    New Member
    Posts: 2
    Registered: ‎01-14-2013

    Re: Serial number 2 digits to short.

    01-16-2013 02:20 AM in reply to: camilo.lemos

    Hi Camilo,

    Any luck with this yet? very keen to start using revit 2013.

    Thank you

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    Community Manager
    camilo.lemos
    Posts: 458
    Registered: ‎09-28-2011

    Re: Serial number 2 digits to short.

    01-16-2013 02:28 AM in reply to: drj176

    Hi djr176,

     

    Yes, just got word back from our Education Community team. There is no known fix or workaround for this issue. The best long-term solution for you would be to simply create a new account with a different e-mail address.

     

    I realize that's not ideal, but at the moment this seems to be the best course of action as there is no estimate time for a resolution.

     

    Aplogies for any inconvenience this may cause.



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



    Please use plain text.