We have had to reinstall on a student computer and the message Serial # is invalid. Been trying to fix this for a month, any suggestions?
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Could be a few issues causing the invalid serial number error.
Most common, is AutoCAD for Mac 2012, that either requires the student download the latest release, or install in trial mode and install on first run. Additionally, there is a known issue with random Education Community profiles that prevents the licensing info from communicating properly and spits out that error as a result. A workaround for that scenario is to simply create a new account with a different email address.
I'd be more than happy to look into it if you could please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number, product info, and students email address.
i'm a student and i registered autocad 2013 few time ago. I decided to install 3ds max design and at the moment of the activation the serial number, the same of autocad activation, is wrong! please help me!
Welcome to the community!
We're currently experiencing an Activation issue with the Education Community. While we work on correcting it, please run your product in 30 day trial mode.
Thank you and we appreciate your patience.
I am having the same problem. I am trying to install AutoCAD 3D Maps 2010 we have purchased on an upgraded computer and it tells me Invalid Serial. The serial is in pristine condition on the back of our CD case we purchased so I know the number is correct..
Is there any customer serivice number I can call or e-mail?
There's a good chance that the license was upgraded per a subscription contract that has since expired, and hence the error.
Can you please either contact our License Assistance Team (24X5) for direct activation support, or send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number to validate.
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