Installation & Licensing

New Member
Posts: 1
Registered: ‎11-07-2012
Message 1 of 2 (81 Views)

STUDENTS - Serial Number or Product Key Issues

81 Views, 1 Replies
11-07-2012 01:22 PM



I hv got the serial number you provided in this web before downloading, and i hv input the serial to download, at first it works. However it later on asks me to activate it so i tried, n it eventually said that my serial number is not valid.....erm, is this the way thats supposed to happen? or where can i get a valid serial code? thanks a lot!!!

Community Manager
Posts: 2,401
Registered: ‎09-27-2011
Message 2 of 2 (73 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-07-2012 03:10 PM in reply to: samantha_ctl

Hi Samantha,


We're currently experiencing an Education Community issue which is preventing the standard / automated activation process from working properly.


With that being said you will need an activation code to manually override the system, of which I'd be happy to generate for you. Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the corresponding request code and serial number or contact our Registration and Activation team for additional assistance.

Philip Schmelzer

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