Installation & Licensing

Installation & Licensing

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Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 891 of 1,151 (892 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-07-2013 06:56 PM in reply to: Steiner.Markus.MB

Dear Steiner.Markus.MB,

 

You can follow the steps provided here to resolve your blank activation screen issue.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240617&id=6404339&siteID=123112

 

Let us know how it works.

 

Best Regards,

 



Arlin Bibat
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 892 of 1,151 (892 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-07-2013 06:58 PM in reply to: mcagriates

Hi mcagriates:

 

I have tracked your serial number and I will send you the activation code though Private Message.

 

Best Regards,

 



Arlin Bibat
New Member
mcagriates
Posts: 2
Registered: ‎07-07-2013
Message 893 of 1,151 (867 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-08-2013 01:12 PM in reply to: arlinpega.bibat
hi i send messege
New Member
dantasdiogo
Posts: 2
Registered: ‎07-13-2013
Message 894 of 1,151 (797 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-13-2013 10:52 AM in reply to: joane.bonghanoy

Greetings, i am new here and i am having trouble installing the student version of Autodesk Maya 2011 (English) Mac OS X. Everytime i insert the serian number of the product on the Lincense Configuration window i'm greeted with the message "you have enterd an invalid serial number". How come, if the serial number was provided by Autodesk itself? Please help me because i don't know what to do. Thanks in advance.

Community Manager
philip.s
Posts: 2,438
Registered: ‎09-27-2011
Message 895 of 1,151 (769 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-15-2013 03:14 PM in reply to: dantasdiogo

Hello Diogo,

 

Can you please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number or contact our License Assistance Team for direct support.



Philip Schmelzer
New Member
dantasdiogo
Posts: 2
Registered: ‎07-13-2013
Message 896 of 1,151 (762 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-16-2013 09:06 AM in reply to: philip.s

Good day Mr. Philip.

 

I finally managed to install my copy of Maya. I didn´t know i had to install the software in trial mode prior to going through the activation process. Now Maya runs on my computer smoothly.

 

Anyway thank you very much for your assistance!!

 

 

Community Manager
philip.s
Posts: 2,438
Registered: ‎09-27-2011
Message 897 of 1,151 (757 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-16-2013 11:26 AM in reply to: dantasdiogo

You're very welcome and thanks for following up Diogo!



Philip Schmelzer
Member
cgill59
Posts: 4
Registered: ‎02-12-2013
Message 898 of 1,151 (736 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-17-2013 11:13 PM in reply to: brian.kling

Hey,

 

I installed maya 2014 when it first came out on my linux computer running Fedora 18 and activated it with my student license. Since then I have upgraded to Fedora 19 and it has been working fine. Now I have replaced my motherboard and cpu in my computer and maya says there is a license error and asks me to repair it. Every other component in the machine is the same.

 

After clicking repair I choose "Connect now and activate." and press next. Then it comes up with "The request code you entered is not valid. Try again (Error 3)" 

 

I was enjoying being able to use my student license on linux.

How do I fix this problem?

 

Thanks,

Colin Gillespie

Customer Service
joane.bonghanoy
Posts: 685
Registered: ‎06-06-2011
Message 899 of 1,151 (727 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-17-2013 11:32 PM in reply to: cgill59

Hi Colin,

 

Everytime you make changes to your machine like changing the hard drive, motherboard etc. there would be a need to re-install the License and generate a new Activation Code.

 

To do so, you can directly contact our Registration and Activation team or reply back to via Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Request Code



Joane Bonghanoy
Member
cgill59
Posts: 4
Registered: ‎02-12-2013
Message 900 of 1,151 (725 Views)

Re: STUDENTS - Serial Number or Product Key Issues

07-18-2013 12:01 AM in reply to: joane.bonghanoy
I know a lot of people have had trouble finding the USRegInfo.html file on linux operating systems. I found mine in "/tmp/MAYA2014en_USRegInfo.html" if that helps anyone else.

Anyway in this file the "request code" section points to an xml file "MAYA2014en_USLongCode.xml". There are a number of fields in this file that could be the request code. I am not sure which one. Some of the names include; "MachineIdentifier", "TSSN", "OriginalMachineIdentifier", and "Hash". Do you know which one is the request code? or can I just send you the whole file?

Thanks,
Colin Gillespie
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