Installation & Licensing

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Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 841 of 1,146 (385 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-19-2013 11:23 AM in reply to: mcoyle38

mcoyle38 wrote:

Hi, i am having serious problems when i download 3DSmax, i get the folowing message

"Error assigning serial number to product: This is an operation implementation generated fault"

 

I have also created a new account with a new email and i am still getting an error !



Hello Martin,

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the email address that you registered with and corresponding serial numbers so that I can troubleshoot accordingly.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 842 of 1,146 (379 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-19-2013 12:12 PM in reply to: stephan.reichinger

stephan.reichinger wrote:

Hi,

 

I'm a student in the courses Interactive Media at Hochschule Augsburg and I'm using Autodesk Maya, I bought a new tower pc and tried to install Maya on my new Computer.

I also installed it on my notebook and my old Pc and now the system says that the max number of activations is reached. IsitpossibletogivemeanadditionalactivationkeysoicanusethesoftwareonmynewComputer.


Hello Stephan,

 

I wanted to point out that given student licenses should not actively be installed on more than one computer at a time. Per the Education Community Serial Number FAQ

You shall not install more than one copy of any release version of any Software product obtained on this site on more than one system at a time. For example, a faculty member has a desktop computer at home and a laptop computer she uses at work. That faculty member could not install a copy of AutoCAD 2013 on both the desktop and laptop systems simultaneously. She could, however, install AutoCAD 2012 on the desktop system and AutoCAD 2013 on the laptop system simultaneously.

 

With that being said, I would make sure you're compliant and contact our License Assistance Team with your serial number + request code to receive an activation code.



Philip Schmelzer
New Member
mikepolaczuk
Posts: 2
Registered: ‎04-23-2013
Message 843 of 1,146 (338 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-23-2013 09:23 PM in reply to: brian.kling

I have been downloading Autodesk Maya 2012 32-Bit. It is now ready for registration and activation. The Serial Number I enter will not be accepted, "The Serial Number you selected is not valid. Try again(1)", comes up. I have followed steps to find my Serial Number and it shows I am entering my given Serial Number correctly. However, there is also a message written above my Serial Number and Product Key information which says, "Error assigning serial number to product. This is an implementation generated fault." What does this mean and what can be done about it? Can I activate Autodesk Maya 2012 32-Bit? Please help.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 844 of 1,146 (330 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-23-2013 10:19 PM in reply to: mikepolaczuk

Hi Michal,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can check and verify on my end. 

 



Joane Bonghanoy
New Member
mattes77
Posts: 1
Registered: ‎04-28-2013
Message 845 of 1,146 (287 Views)

Re: STUDENTS - Serial Numbers or Product Key Issues, click here

04-28-2013 02:07 AM in reply to: brian.kling
 
New Member
mikepolaczuk
Posts: 2
Registered: ‎04-23-2013
Message 846 of 1,146 (273 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-28-2013 02:46 PM in reply to: joane.bonghanoy
Cannot find an option to send Private Message.
Clicked on joane.bonghanoy, but no "Send this user a private message" option I can find.
Any advice here?
New Member
s3434535
Posts: 1
Registered: ‎04-30-2013
Message 847 of 1,146 (254 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-30-2013 01:10 AM in reply to: brian.kling

Hi, I go the message 

"We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link"

when I downloaded Maya, that was 30 days ago and now my trial mode is now up and I'm still getting the same message. How can I fix this? 

Thanks.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 848 of 1,146 (252 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-30-2013 01:25 AM in reply to: mikepolaczuk
Hi mikepolaczuk,
 
I sent you a Private Message, click on the small envelope beside your profile name at the upper right side of the page and reply to that with the information I need.


Joane Bonghanoy
Active Member
eileen.a.wunderlich
Posts: 6
Registered: ‎04-30-2013
Message 849 of 1,146 (240 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-30-2013 11:40 AM in reply to: brian.kling

Hey,

 

I hope someone can finelly help me in this Forum. I tryed to get help from Autodesk several times.

 

I tryed to start my 3ds Max and suddenly it didnt start anymore. I did not install anything else. I just closed 3ds Max and opend it again and the error occured.

 

So when I try to open the Software, it tryes to start, but than the process to valid the licence is stopping and an window opens up with the information to contact the support. I got no Number for this error or any other adivce what it could be. I cant clothe the window I have to stop the starting process through the task manager.

 

To deinstall (even cleansing the regestri) and to download it and reinstall it again did not help.

I took a sceenshot of my Problem.

Hope someone can help me this time. I need to work on my projekt.

Thanks - Eileen

Active Member
eileen.a.wunderlich
Posts: 6
Registered: ‎04-30-2013
Message 850 of 1,146 (239 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-30-2013 11:42 AM in reply to: eileen.a.wunderlich

oh some more information on my case.  I am using the studends version and the product key was valid

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