Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 801 of 1,146 (958 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-31-2013 06:39 PM in reply to: a1n4s8

Hi a1n4s8,

 

If by reset the Serial Number, you meant providing you a different Serial Number, note that Serial Numbers or Licenses downloaded from the Education Community site is unique per account. Thus only 1 Serial Number is provided per account or profile. 

 

However, if the result you want to accomplish here is to re-install the software and re-activate it to a new machine, there's no need to change the Serial Number. Once you have downloaded and install it, feel free to contact our Registration and Activation team for assistance in activating the License. 



Joane Bonghanoy
Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 802 of 1,146 (956 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-31-2013 06:42 PM in reply to: MasterMarik

Hi MasterMarik,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code



Joane Bonghanoy
New Member
MALENA77
Posts: 1
Registered: ‎04-01-2013
Message 803 of 1,146 (946 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-01-2013 04:24 AM in reply to: brian.kling

Me compre una licencia de estudiante de 3DS Max 9, y me comentan qeu el 31/01/13 la misma ha expirado, ¿Cómo puedo activarla?. Cuando la adquirí no sabia que la misma expiraba.

New Member
bhogpatib
Posts: 2
Registered: ‎04-02-2013
Message 804 of 1,146 (902 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-04-2013 10:15 AM in reply to: joane.bonghanoy

I'm a new member (regitered on 29th March) and I want to learn Maya. I got the the s.no and key for the 2013 version and I started downloading using "Download Now" option but cancelled midway as I found out that new 2014 version has come out (lots of great feature!).

Unfortuantely, I'm not seeing the 2014 version in my downloads page. Can I download the Maya 2014 30-day trial and use my 2013 product key with it since I've not used it yet? 

 

Thank you.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 805 of 1,146 (881 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-04-2013 03:19 PM in reply to: MALENA77

Hello Maria,

 

For future reference please ensure that all purchases are made through an Autodesk Authorized Reseller. In this case, I would contact whoever you purchased it from and request a refund.

 

With that being said, are you still a student? If so you might qualify for free termed licenses via our Education Community. Check out the eligibility requirements for more info.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 806 of 1,146 (877 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-04-2013 03:42 PM in reply to: bhogpatib

Hi Bhogpati,

 

You can definitely install and run the program in a trial mode for the time being, but as your 2013 licensing info would not work with the 2014 software, you would need to wait until the 2014 software is available in the Education Community to activate.



Philip Schmelzer
New Member
bhogpatib
Posts: 2
Registered: ‎04-02-2013
Message 807 of 1,146 (860 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-04-2013 08:51 PM in reply to: brian.kling
I checked the Maya main site and they too don't currently have the 2014 trial version.
Also, I think my serial number would be the same even for the 2014 version only the common product key would change from 657E1 to 657F1.

From the download center:
"When you select a product for download from the Education Community, you'll receive one Serial Number that will be used for all subsequent product download requests."

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 808 of 1,146 (854 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-05-2013 12:26 AM in reply to: bhogpatib

Hi bhogpatib,

 

Yes indeed you are correct, only one Serial Number is provided for all Licenses/Products downloaded from the Education Community Site per account

 

However, we have not released Maya 2014 yet thus you cannot see the download link in both the Trial Version page or in the EDU Site. No updates on its release date, but once released the Trial Version page will already be showing 2014 instead of 2013. 



Joane Bonghanoy
New Member
coolcom5
Posts: 2
Registered: ‎04-05-2013
Message 809 of 1,146 (840 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-05-2013 05:09 AM in reply to: joane.bonghanoy

Hello Autodesk,

 

We have a site licence in our college for Autodesk but the PCs in our Labs cannot currently support 2013+. Only 2011. During mid-term the college reinstalled Max but now we cannot use our 2011 version as registration only allows 2013+. We have been told this is part of Autodesk agreement. Surely we can use 2011. Please advise. I have 30 students waiting to use it !!!

 

Coolcom5

Member
aadinegoro
Posts: 3
Registered: ‎03-05-2013
Message 810 of 1,146 (839 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-05-2013 05:19 AM in reply to: brian.kling

My trial is expired in one day but I have been getting this msg:

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link.

 

 

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