Not sure what would be causing that then. I'd suggest either a clean uninstall, or create a new thread on the Installation and Licensing board where the topic will get more visibility. Sorry that I couldn't be of more help!
Hi Philip, dhulse here.
I've gathered a bit more information and would like to know what you think. Going to the software download page for Acad Struct Dtl 2012 shows the same SN and the same Product Code I used at installation. I think anyone downloading and installing the software will wind up with the same result as me. What's interesting, is that when I examine the entry for Acad Struct Dtl on My Software page there are two entries (niether activated) one for the 2012 version and one for the 2010 version. Both are referred to as Autocad Structural Detailing not Revit Structure Suite. The 2012 SN is the same as the one I recieved at download. The product code is different from the one given on the download page. It is in fact the one Customer Service says is correct. I think that error was made at the time the software was place on the Download Page. At this time anyone attempting to download the 2012 version will get the wrong SN and Product Code and probably wind in the same boat I'm in.
I'm reluctant to attempt the "Clean Uninstall" I don't like the idea of messing around with the Registry Page. The cautionary notes are kind of scary and I'm not that confident in my skills.
Please let me know what you think
You are completely right and I appreciate you bringing that issue to our attention. The Education Community team will be updating the page so that it displays the correct product key 256D1 when initially clicked on to request a license / download.
In regards to the clean uninstall, that was a suggestion for leighton84. A standard uninstall (add or remove programs) should work to resolve your issue
I'm having problems activating my AutoCAD 2012 I have the serial number and everything, however it says:
'The serial number you entered is not valid. Try again. (1)'
I've contacted the autodesk customer support via email and they merely said they have no records of the serial number, I assume because its a Student version, which they refered me to "http://students.autodesk.com and click on the link 'Support' ". Which I had no joy with, found no answers. I have had previous versions but my old laptop, sadly that laptop failed to carry on so I tried install the new CAD on my new laptop. Product key - 001D1
Any help would be much appreciated.
I apologize for the inconvenience. For whatever reason your AutoCAD 2012 serial number didn't flow into our backend system and thus why our customer support team was unable to validate it. I've removed it from your profile and generated a new one, confirming that you wouldn't experience the same issue. I'll send you a Private Message with the relevant info but you can also find it in the Education Community, under "My Software".
Please contact our Education Community Team through this link:http://students.autodesk.com/?nd=problem_form and request a new serial number. You may also send me your log-in information through private message(
(envelope next to your account name at the top of this page) so I may research further on your issue.
Hi I am VERY UPSET!
Ive had to request a serial every time that I need to use Maya for the last 3 months! I am a student and this is ridiculous! I have a physical copy 2011 and 2012 copy of maya but its to the point where Im failing classes because I am at the feet of a useless tech support! I need help and I keep having the problem! ive tried to reach someone but I have gotten nothing but a survey about my horrible experience!
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