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im having problems activating mine and get past the first run. it keeps showing me this screen. the attached file
Hi Mike,
Are you able to download the software via the Browser Download option on a different computer, and then transfer the executable file(s) over to yours?
Hi Sufiyanu!
Have you also tried disabling your firewall and turning off your antivirus software?
Understood, and one of the potential blockers of that first run initialization / licensing check can be firewall and antivirus software. Are you able to give that a shot and let us know if it makes any difference?
Hi,
I've been looking through this forum and haven't really seen anyone with my particular problem. Everyone else seems to be having problems with obtaining their serial numbers, but I'm having a problem getting mine to work. I installed Entertainment Creation Suite Ultimate 2013 on my mac (So the only three programs that are compatible with it were Maya, Mudbox and Sketchbook Designer). Maya and Sketchbook work fine but for some reason, Mudbox refuses to be activated with my serial number.
It keeps telling me that my serial number is invalid, which makes no sense because I've used it to activate maya and it worked perfectly fine.
I've spoken to an online registration and activation help person but he was extremely non-helpful. Almost seemed bothered to be recieving my problem. Is there anyone on this forum that can help me? I'm really desperate for this program to work. If it helps, with the mac, There wasn't a prompt to install the entertainment suite as a WHOLE. rather, I had to go in it's individual MacOSX folder and manually install maya, mudbox and sketchbook designer. The setup.exe doesn't open on mac's, so I'm not sure if this is how I'm actually supposed to be installing the suite on my mac, or if there's any other way I can install the suite as a whole. If that has nothing to do with my serial number suddenly being a problem then forget it.
Also, I did not run out of time yet to activate my product. I still have a couple of days but I don't want to get to the point where I no longer can't. Can anyone please help me!!! Is there a way I can just be remotely activated from their head quarters (I'm stretching I know but I really need this to work)
Hey Folks,
I have a problem with my AutoDesk Revit 2014. I download the Installation on my computer, copy the Key from this site and insert it. But everytime I try to start the program I get this problem:
"Licensing System Error 30: failed to start AdLM"
I really need this program for my studies, and it would be great If you could help me as soon as possible.
Best regards
jasmin
when trying to open my student version of Maya 2014 this is the msg that I get. Please help me resolve this issue.
Thanks,
TJ Mullins
License was not obtained
License method:
can't determine license method
Product choice:
can't determine product choice
License file override:
environment variable MAYA_ALT_EN is not set
Hello Timothy!
Looking through the Discussion Forums, I was able to find a couple of relevant threads that might be a good starting point.
http://forums.autodesk.com/t5/Installation-Licensing/ERROR-20-WHATS-UP/m-p/3193202
Specifically,
As Licensing is almost the same for most Autodesk products.
You can also try to add license service exe(C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe) to DEP exceptions (http://www.online-tech-tips.com/windows-xp/disable-turn-off-dep-windows/)
Close the application, then delete the casecadeinfo.cas file located in the following directory and try running again:
Windows 7:
C:\ProgramData\Autodesk\AdLM\
Windows XP:
C:\Documents and Settings\All Users\Application Data\Autodesk\AdLM\
Another user posted that a system restore resolved their issue.
Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.
Hello Daniel,
Following up from your PM, it looks like there is actually only one check mark (next to your product key) and the one next to your serial number is missing, hence the inability to proceed.
While you entered the serial number correctly, this appears to be related to an Education Community account issue as your associated serial number is missing the last digit. In order to obtain a valid serial number, can you please create a new Education Community account using a different email address.
Hi, I am student in Texas Tech University. I have a problem in attaining my serial number. The system just said "We're sorry we cannot provide you with a serial number at this time....."
Please can anyone help me with this issue?
Hello Liang!
What product are you trying to obtain a license for? Have you tried the previously mentioned workaround of creating a new Education Community account with a different email address?
You can actually use any email address (gmail, yahoo, edu, etc..) to register for the Education Community 🙂
Thanks for your reply. I'm trying to download AutoCad 2014 and get the serial number.
In fact, this is my second account. I have created a few new accounts, but that didn't work...
Dear liang.wu,
We understand where you are coming from and we apologize for the inconvenience. Rest assured that we are working towards improving the system we currently using to provide a better service to you and the rest of Education Community users.
Best Regards,
Hello
I've just downloaded Autocad Architecture 2014 and Showcase 2014. I obtained the serial number and product keys to each of them. Unfortunately, I haven't been asked to activate these programs. Where can I do this ?
Hope to get a quick response 🙂