Installation & Licensing

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Member
mugz20
Posts: 5
Registered: ‎08-12-2013
Message 931 of 1,146 (301 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-20-2013 12:52 AM in reply to: khan.kashif4

I am using Google Chrome. But when I use the download manager from autodesk it will download for a little bit sometime or maybe not at all the error message that came up was "0x25000001". I will try to  pst a screenshot later if that will help furthur.

Community Manager
camilo.lemos
Posts: 903
Registered: ‎09-28-2011
Message 932 of 1,146 (295 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-20-2013 01:20 AM in reply to: mugz20

Hi mugz20, 

 

Please disable your anti-virus and firewall programs and download the product from Matt, our Virtual Agent, Click here and select the option Downloading and Installation -> Software Download Links -> I Need to Redownload my Product; then simply choose the program and version that you wish to download. You can then use the serial number you obtained from the Education Community to activate the software.

 

Best regards,



Camilo Lemos
Member
grammy5479
Posts: 3
Registered: ‎08-19-2013
Message 933 of 1,146 (291 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-20-2013 03:28 AM in reply to: joane.bonghanoy

Hi Joane

 

Thank you for your quick response.

 

Will someone contact me when the issue is resolved?

 

What am I supposed to do when the trial software expires? Will I have access to the software to use for school still?

 

Should I re-download the software to ensure use for school projects?

 

Please advise. Thank you!

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 934 of 1,146 (287 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-20-2013 04:09 AM in reply to: grammy5479

Hi grammy5479,

 

As a student, you can simply register to our Student Community.

 

Once the registration will be complete, you will be able to download Autodesk softwares for free.

 

You will also receive a student serial number to activate the Student license.

 

Hope it helps.

 

 



Celine Manca
Member
grammy5479
Posts: 3
Registered: ‎08-19-2013
Message 935 of 1,146 (283 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-20-2013 04:25 AM in reply to: celine.manca

Hi Celine

 

I am already registered in the Student Community, and completed this registration when I downloaded the free student software a month ago.


How can I obtain a student serial number?

 

Thank you

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 936 of 1,146 (278 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-20-2013 04:47 AM in reply to: grammy5479

Hi grammy5479,

 

After login to your account, click the "Free Software" link.

 

To obtain the serial number, you will need to select the product you want (AutoCAD for exemple), the version, the language and the operating system. Then, click on "next".

 

The page will load your student serial number.

 

Let me know if it doesn't work.



Celine Manca
New Member
Tubaman
Posts: 2
Registered: ‎08-20-2013
Message 937 of 1,146 (250 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-21-2013 10:36 AM in reply to: brian.kling

I have a serial number and key for the student AutoCAD 2014.  when I put them in on the Product Information page a green check mark appears but I do not get a "Next" button and have no error message.  I have done all the system prep, I think.

Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 938 of 1,146 (243 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-21-2013 12:55 PM in reply to: Tubaman

Hi Daniel!

 

Can you verify that you're getting a green check mark next to both the serial number and product key? If so, can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with a screen shot of the install screen?



Philip Schmelzer
Member
mugz20
Posts: 5
Registered: ‎08-12-2013
Message 939 of 1,146 (237 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-21-2013 03:19 PM in reply to: camilo.lemos

I have also tried this method. the same thing happens, the download automatically stops i disabled the firewall and antivirus.

Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 940 of 1,146 (233 Views)

Re: STUDENTS - Serial Number or Product Key Issues

08-21-2013 04:26 PM in reply to: mugz20

Hi Mike,

 

To get the best download performance, we recommend following the below steps:

 

  • Use Internet Explorer 8 or 9, Firefox, Chrome or Safari to access the Education Community
  • In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
  • In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
  • Turn off your personal firewall or VPN, if you use one.
  • Close and reopen your preferred browser.

Note: Internet Explorer 10 is not entirely compatible with the Education Community and as a result may not function properly. If you're using Internet Explorer 10, we recommend adding Autodesk.com to your Compatibility View Settings as described below:

 

  • Hold down Alt-T, select Compatibility View Settings
  • Add "autodesk.com".

If you still experience any issues, we recommend using one of the above Internet Browsers.

 

Let us know how it goes!



Jessica Thrasher

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